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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good quality

Went online to look for home insurance Policy Expert was not only the cheapest but had extras include that I would have had to pay more for with other brokers. Reviewed on: 3rd September 2017

Reasonably priced

Best on the comparison site, good product and price Reviewed on: 3rd September 2017

Value

Good cover and easily set up. The company know what their customers want. Reviewed on: 3rd September 2017

Above and beyond expectations

I'd completed forms incorrectly with my exchange on my house purchase put at great risk and policy expert helped me with minutes to spare!!! Reviewed on: 2nd September 2017

Good value home insurance

Easy to fill out the forms. Kept well informed throughout the year. I've not needed to make any claims as of yet but the cover is good value for money. Reviewed on: 2nd September 2017

Really easy!

Really quick to get a quote & getting a £75 voucher from the promotion! Reviewed on: 2nd September 2017

Good value for money

As with all insurance companies the bottom line is how they treat claims and having not made one only time will tell . Reviewed on: 2nd September 2017

Returned after a year away

Returned to Policy Expert this year after insuring elsewhere the previous year. Set up policy with a gentleman called Adam who was very patient and explained things fully when I got confused which at my age is not difficult. He did not pressurise me at all and I was able to purchase exactly the cover I needed. I was and still am very pleased Reviewed on: 2nd September 2017

Home Insurance

Policy Expert have provided us with excellent cover at a very reasonable price for both our home and contents insurance. We will continue to use them for the foreseeable future . Reviewed on: 2nd September 2017

They were so good I decided to stay with them

The customer service of their staff is excellent. They went beyond the norm to help me and I ended up staying with them when my original plan was to leave. They offer great products and the service to go with it. Reviewed on: 2nd September 2017

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