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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good Cover

Value for money cover, have been with company now for 3-years and the policy premium has only increased by £10. Reviewed on: 30th August 2017

top-notch service

Excellent service never had a problem, always helpful staff always felt valued regardless of any questions I feel I need to ask, and yet again the best quote I could find for value Reviewed on: 30th August 2017

Easy!

Easy and straightforward to take out new home contents and building insurance. Thanks! Reviewed on: 30th August 2017

Efficient and good price

Contacted by a polite, informed represemtative who managed to reduce my premium Reviewed on: 29th August 2017

Smashed my renewal quote

I saved £300 on my renewal quote from another home insurance company. Policy expert's website is so striaght forward to complete. Good stuff. Reviewed on: 29th August 2017

Excellent!

Fast & efficient service. Website easy to navigate & add on desired extras. Very competitive prices! Reviewed on: 29th August 2017

Expensive and unwanted renewal

Sent me an expensive renewal quote, for a policy that was worse than I had the previous year. Requested and received confirmation in writing that my policy would not renew, it has done. Sent two messages to policy expert and still awaiting a response to confirm my card will not be charged. Poor customer service! Reviewed on: 29th August 2017

Great price!

Great level of cover for a small price! Great! Reviewed on: 28th August 2017

Great price and product

I bought home insurance, the quote was less than half the price of the other quote I had and the details of the insurance were just as good . Very happy Reviewed on: 28th August 2017

A good service and reasonable cost

The person I dealt with was courteous and helpful Reviewed on: 28th August 2017

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