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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great value

Offers way more than competitiors also much cheaper, website easy to navigate. Reviewed on: 21st August 2017

Satisfied

We have just taken out our second year. We feel the insurance covers all we need covered with extra options if we were to required it. All in all good all round cover for a good price. Reviewed on: 21st August 2017

Good value!

Such good value, and the staff were really professional, with Legal Ins. thrown in for nowt. An issue with a roof leak came up 4 months ago, and I did feel the call to Policy Expert was about them finding excuses not to pay out, but that's industry-wide now. We did agree in the end that it was 'wear and tear' on the roof after 40 years. Can't win 'em all, so I can recommend Policy Expert! Reviewed on: 21st August 2017

Excellent value for money

We were very impressed with what was included on the policy for the price. Reviewed on: 21st August 2017

Goodchoice

Noticed that this company had won awards and I can see why. Website very easy to navigate around and could clearly see what I was purchasing. Very good competitive policy price with added extras. Payment was very simple and easy. Reviewed on: 20th August 2017

Easy

Made it all clear and easy , decent cover and price. Reviewed on: 20th August 2017

Best of the bunch

great service to use and very reasonable price Reviewed on: 20th August 2017

Very good

Helpful service, competitive price. Happy with my policy Reviewed on: 20th August 2017

Simple professional cover

This is the 3rd year our house will be covered by Policy Expert, we have been provided with great cover at a great price over these 3 terms , every year I have used a comparison website to check on the market prices for my preferred cover and then given a call to make sure my details are up to date and correct and to see what price they could match. Every time I talk to a professional person who doesn't take ages to talk to pick up or even to input your details, they are quick and straight to the point with cover and add ons so you know where you stand and what you have with them, no pressure and no hard sale, they actually weren't the cheapest this year for me but for a few pound extra I'd rather stick loyal then chance my luck with another company, I have no second thoughts to recommend Policy Expert when looking into insurance Reviewed on: 20th August 2017

Great service

Very helpful and hassle free, didn't need to shop around for a better deal as I knew my renewal was a great price Reviewed on: 20th August 2017

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