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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.14 (66 reviews)

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1.79

Based on 66 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

20%

64%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Never ever get post office car insurance My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car mon... Read more Reviewed on: 31st January 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (66)

Review of the Post Office, Car Insurance:

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

Appalling handling of my elderly mothers no fault claim

Avoid. Poor communication. Still waiting for courtesy car after a week. Never call back when they say they will. She has had to repeat her story each time. No consistency with information. Should not be operating. Reviewed on: 14th July 2022

Worst car insurance available - avoid

Despite me selecting no auto renewal on my car insurance policy they proceeded to renewal the policy and then charged me a cancellation fee when I tired to dispute the renewal process.Avoid this company at all costs folks Reviewed on: 22nd May 2022

Diabolical claims experience

Diabolical, insufficient, poorly managed claims. Post Office Car insurance claims uses a third party companies to deal with everything. Takes ages to resolve simple claim. You need to speak to several people from different companies to get information to get you nowhere. Customer service is not bad but they constantly refer you to another party to call. After four months you fill that you are working for them. Not recommended, spend more with reputable company and safe time and money that way. Reviewed on: 12th April 2022

Terrible customer services

I was hit by another vehicle whilst driving in a courtesy car provided by post office insurance (even getting this courtesy car was an ordeal!) I contacted the post office to inform them of the incident and was bounced between them and enterprise rentals. After 4 calls to the post office and 3 to enterprise and no progress made I again called the post office and had to quote their own policy terms and conditions to make any headway, they were still not interested and told me to phone LV (their underwriters) and sort it out with them myself. LV were brilliant, post office not so much! I cannot recommend strongly enough that you avoid the post office insurance like the plague! Reviewed on: 30th January 2022

Horrible customer service

I have not had to claim - so this is about their customer service. First year I set up with them I did so as the price was right. The chap that set me up was grumpy and rude. Today I called to advise that I was moving on and the lady was also confrontational and rude. Sounding annoyed that I was moving on - so super unprofessional - and more irritated when I was asking for a letter proving my NCD. Essentially there was a mix up when I first joined and Iw as trying to explain why I had more years than she could see. She interrupted and said that she couldn't see anything as her system had crashed. She asked me to continue, I explained what iI needed in the letter and she interrupted again and said "well I can't because my system is down." I didn't know what to say to that as that wasn't really relevant. Later when her system was down again, rather than continue speaking, I said I'd wait for her system to come back and she said "well you can carry on while the system comes back." She was needlessly obstructive, rude, generally hacked off and I won't ever go back for anything Reviewed on: 7th January 2022

Pathetic/ unhelpfull

Had insurance with these cowboys, i changed my car and contacted them to update my details to my new car, i have a 21 plate ford puma, they cant insure it because it doesnt exist on their computer, they only insure a 3 door puma & puma estates, not 5 door hatchbacks ? Fords dont even make such models !!!!!! DO NOT USE THESE JOKERS Reviewed on: 25th September 2021

DO NOT USE

My elderly, disabled parents had their car stolen and the shower of sh** at the post office don't give a damn. No courtesy car, no calls, no customer service, nothing. The elderly trust the post office brand but reality when having to make a claim is a different experience. I'm currently having to sort their claim out because post office staff are as helpful as syphillis in a knocking shop. The new car insurance will not be with the post office and the home insurance will also be getting changed. Reviewed on: 18th September 2021

No faults claim

My car was written off by a drunk driver at 03:30 in the morning on Sunday. I rang my insurance the same day to put In the claim and I can’t complain about anything. So helpful. Made the process so easy and stress free knowing I was very upset. And also moved very fast with recovering my car, sorting me a rental and giving me a quote. Will recommend. Reviewed on: 13th October 2020

The best deal

absolutely the best for my 18 year old son, alot of other companies hike up the price for add ons but with post office it was all included and at least a 3rd cheaper Reviewed on: 10th September 2020

Deducted additional £13.74 on basis no fault claim was not declared.

I received letter dated 17/07/2020 from Post Office Money stating they would deduct further £13.74 on my recently agreed car insurance policy unless I had LV Insurance send in writing that CUE information they had declared in 2017 was wrong. After three calls to LV insurance they provided a letter stating the claim in 2017 was a no fault claim which I forwarded by email as instructed on 30/07/2029 to [email protected]. I then received further letter from Post Office Money dated 6/08/2020 stating that the premium of £13.74 would still be deducted or I could cancel policy for a charge £55.00. I therefore telephoned and was informed that the charge was due to my non declaration at time of application. So in fact I had completely wasted my time fulfilling their instructions. My previous insurer Ageas made no issue about the matter. I feel Post Office Money have ripped me off and wasted my time. I will certainly never deal with them again. I have the impression that they are a dodgy Insurance outfit trading under a prestigious company’s name. Reviewed on: 10th August 2020

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