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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.15 (65 reviews)

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1.83

Based on 65 reviews, last reviewed 4th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

64%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Awful service. Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and ente... Read more Reviewed on: 4th January 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (65)

Review of the Post Office, Car Insurance:

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

Terrible experience all round.

Terrible experience all round. My husband renewed insurance only for them to cancel it and take money from our account. No reason given by customer service for this. Worse ever service. Don't call back have to wait up to eight weeks to get it resolved even though clearly mistake their side. Worst company I've ever been with with and I have been driving for a long time and have maximum no claims. DONT GO WITH, MUCH BETTER COMPANIES OUT THERE. Reviewed on: 30th December 2024

poor customer service.

had insurance policy for car had to claim worst customer service i have dealt with just keep giving you the wrong information passing you to other departments who are not trained to deal with your claim very very poor i would not recommend better companies out there that are more experienced operatives. Reviewed on: 11th December 2024

Renewed car insurance on a renewable quote.

Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Smooth and easy process.

Smooth and easy process. Reasonably priced. Reviewed on: 23rd August 2024

Learn by my mistake and AVOID

Currently have a claim going through, being passed between Enterprise, Ageas and someone called Carpenter. Fully comprehensive but I seem to be chasing everything myself. Reviewed on: 21st August 2024

Absolutely useless and terrible service.

Absolutely useless. No help whatsoever. They will come up with every excuse under not to provide the service you pay for and will try to put you on to others, such as the RAC or their underwriters. Waiting times on the phone could be 15/20 minutes. Their customer service advisors have zero sympathy and are simply not willing to help in any way. Terrible service and I will certainly not renew with them. Reviewed on: 19th August 2024

No customer service.

I deeply regret taking out car insurance with the Post Office a few years ago. I had an accident on the 17th April and although repairs were approved, to date I am still waiting for the approved repairer to repair my vehicle. Apparently there is a shortage of parts but all that is needed is denting and painting. After having made the claim with the Post Office, one does not get the opportunity to speak to someone there regarding any issues but one is advised by the answering machine to contact another party. My vehicle is still driveable but the repairs are necessary to make it look good once again. I have taken a decision to change from the Post Office when time comes for renewal and I strongly recommend that anyone seeking car insurance stays far from them if you wish to have service when you need it. Reviewed on: 27th June 2024

Full of scam please dont get.

Full of scam please dont get. They will increase amount at the end of the year give some stupid reson i losse my 200 pound Reviewed on: 21st May 2024

Rip off for provisional drivers

Took out car insurance for the family car which included my 17yr old daughter on a provisional licence. At the time I was told to let them know when she passed her test. Just called them to let them know only to be told that they wouldn't provide new insurance cover as she had just passed her test. Would never have went with them in the first place if I'd known this. Total rip-off merchants. No wonder the poor post-masters got shafted if this the way they behave all the time. Reviewed on: 19th March 2024

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