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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.93 (141 reviews)

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1.81

Based on 141 reviews, last reviewed 5th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Zero out of 5 stars Post Office Travel Insurance: If I could give this company a zero, I would. Do not use this company unless you want to be given the runaround; be aske... Read more Reviewed on: 5th December 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel insurance reviews (141)

Review of the Post Office, Travel insurance:

NEVER USE POST OFFICE TRAVEL INSURANCE. Horrible servive.

I purchased a policy in feb when i went to jamaica. I kept all records of when i was poorly and as soon as i came back i proceeded with making a claim. To begin with they seng my policy documents to the wrong email address due to them spelling my email wrong. When i asked them to send me the documents again they kept saying due to the policy ending they cant send it ( weird right considering i paid for it and its just an email address change? ). Eventually one guy gave me a number to call where they could send it to me but even then it was the same shit. Gave all my details, said i would receive them its now the end of may and i havent heard anything. Regardless i went on to make the claim by filling out the form, providing all documents and posting it first class to the address provided. I have sent countless of emails to try and figure out whats going on as i am still yet to receive a bloody claim number!!!! Everytime i am told the same BS which is we will get back to you with an update. We are now going into june and i have yet to receive nothing. No update, phone call, apology, compensation, NOTHING. I honestly should have never purchased the policy to begin with and seeing other reviews now it makes sense. Disgusging and shocking behaviour from this company. I would rate -0 stars if i could. Would NEVER RECOMMEND TO A FRIEND OR FAMILY OR EVEN A STRANGER. Stay far aesy from these crooks as i will be taking legal action in which i hope to receive a lot more than what i am claiming for. Reviewed on: 25th May 2022

Still waiting since July

Not received one phone call since a claim made in July for over £6000. All requested forms completed and emailed 3 times. They will not respond! Please do not use Post Office Travel Insurance Reviewed on: 26th October 2022

Waiting

Over 2 months since claim…. Sent documents in 3 times… when you phone they make out they can’t hear you…. Absolutely shocking…. This is my daughters claim and she is only a student and £400 out of pocket for her hospital treatment. Reviewed on: 20th October 2022

They presented a false reason for denying my claim

I chose Post Office insurance as I wanted a reputable and reliable brand, however the Post Office have outsourced this product to a disreputable insurance company called Collinson Insurance. There are additional negative reviews on this site for them. In my case they took 9 weeks to process as a simple claim for an iPhone that I lost whilst behind assaulted in Thailand and they only processed my claim when I made it clear I was going to post here if they did not. They then processed my claim in a couple of hours and denied the claim by invoking a clause in their policy document that did not actually apply to my claim. It seems from other reviews, that Collinson will try and find any reason to deny a claim including trying to pull the wool over your eyes on policy wording. This is the first time I have claimed on any insurance in 30 years. The Post Office is, unfortunately, not the trusted brand it once was. Stay well clear and tell your friends. Reviewed on: 17th October 2022

Birthday trip turned nightmare

I took out travel and cruise insurance for a trip to New York followed by a cruise for my 50th birthday, the day before we were due to travel my partners father died unexpectedly of a heart attack, obviously we couldn’t travel, I used the post office as they were a well know company and the price was sensible ( not the cheapest) after 8 weeks my claim is still not settled despite sending all the requested paperwork including death certificate, when you call up you get a foreign call centre and the language barrier is a real problem, Iv never claimed on travel insurance before but it’s making a stressful time even more stressful avoid post office insurance at all costs quick to take your money but I think they hope you will give up trying to process a claim Reviewed on: 13th October 2022

Told covered then told not after 6 months

I had my TUI flight cancelled from Antalya to Manchester, told I could claim. They after 6 months of fighting with Tui Pist Office then said I was only covered flight from Manchester to Antalya. Total waste of time Reviewed on: 13th October 2022

They dont exist.

I bought PO insurance as I thought its the POST OFFICE it will be legitimate. Well that just isnt true. NO one exists to process your CLAIM. So your just on your own and thats it! Reviewed on: 9th October 2022

DONT DONT DONT USE POST OFFICE TO INSURE YOUR HOLIDAY

Its just wishful thinking when YOU BUY thier INSURANCE ONLINE. There is no one to help when your abroad and no one to help compensate your claim. Just pay more and get the real thing. Post Office you would think they would be OK right. But they are not!! Reviewed on: 9th October 2022

Waste of money

Absolute waste of money - the policy covers very little, if you are not in a specific category or situation they do not want to know. They rejected a claim for the wrong reasons but then rejected the claim for another reason. I would never use them again - to be honest if I did not have to post letters I would not use any of their services again Reviewed on: 28th September 2022

Do not use Post Office insurance

Unfortunately ours is a similar experience to most other reviews here. Our claim began in May and after many calls we are on our 3rd service agent with each new agent asking for additional new data and forms to be completed. Given our experience and the experience of many others on this site it appears that the Post Office Insurance is nothing short of a scam to take peoples money with the intention of delaying claims or making them so complicated that the customer gives up on the process. Reviewed on: 17th September 2022

Takes over 5 plus months for post office to settle claim

It takes the post office 4 months to just open your claim and to review it. After 5 months i still not received anything not even if they going to deny or approve the claim . nothing !!!! Reviewed on: 16th September 2022

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