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Precise Mortgages: Mortgage reviews

Name: Mortgage
Rating: 1.77 (30 reviews)

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1.52

Based on 30 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

13%

3 star

77%

Latest highest rating:

5

Never had a problem with them I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product at the end of... Read more Reviewed on: 14th June 2022

Latest lowest rating:

1

Avoid Precise Mortgages Unfair Practices & Costly Avoid Precise Mortgages – Unfair Practices & Costly Errors I had an extremely frustrating experience with Precise Mortgages, and I strongly advise oth... Read more Reviewed on: 14th February 2025

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About this product

Precise Mortgages Mortgage reviews (30)

Review of the Precise Mortgages, Mortgage:

One star is too many

One star is too much for this company. I had to ask three times for a redemption certificate, finally received and paid by cheque to outstanding balance plus the extra for paying by cheque. Certificate received on 20/10/2023, cheque sent on the same date by recorded delivery, cheque was received by precise on 23/10/2023 and not paid in until 03/11/2023! Now they are chasing me for an outstanding balance for interest that has occurred because they didn’t submit the cheque on the date they received. I have spoken to numerous people now at precise and no one is willing to help or address this matter. Now they want to send an email to the financial team. Absolutely joke of a company. Reviewed on: 8th December 2023

Utterly Useless

Buy to let Landlords be VERY AWARE You may not be offered a new product at the end of your introductory rate !!! - A* for retentions - Not Reviewed on: 22nd December 2021

Superb slow/ customer support is a complete mess

Used to be a good lender, but is a complete mess in nowadays.. We buying properties heavily as a business so like 3-5 diff applications at the same time.. Precise outsourced their offices abroad I believe so as customer support no longer able to understand nor speak properly :) Whole process is superb slow.. I mean - even my broker told me- we should turn away from Precise.. None of our complains so far was resolved.. There is much better and safer lenders in nowadays, stay away from Precise! Reviewed on: 24th November 2021

Very Poor Client Management

Very Poor Client Management, lack of information provided. Went through the whole process and they pulled out without reason. Terrible communication - avoid at all costs! Reviewed on: 11th January 2021

Total shambles

As an experienced portfolio landlord I'm used to dealing with lenders. However,Precise are without doubt the most shambolic. Each dept works in silos,nobody communicates with each. No idea of customer needs or service. Avoid at all cost. Reviewed on: 30th April 2020

Avoid

Very poor credit management team and make silly excuses not to lend. They take you on a wild goose chase and take arrangement fees and valuation fees and then make silly excuses why the application gets declined. Reviewed on: 3rd April 2020

DEVASTATED!

DEVASTATED! We exchanged contracts today on a property, our future home which we told Precise we would not occupy until we no longer had a buy to let mortgage on it (property to be let until we sell our current home and business and therefore pay off the BLT mortgage).Nothing in their terms and conditions to say that this might be a problem, only occupancy during the terms of their mortgage which we understand. Because we have intent to occupy in the future (after the mortgage is paid off) they have withdrawn the mortgage offer AFTER exchange and BEFORE completion which was due tomorrow! Reviewed on: 9th January 2020

Excellent Customer Service

I applied through a broker and was advised the checks are more thorough and would take longer than a straight forward high street application. My credit history was very poor with recent CCJs so I wasn’t expecting a great result. However, I got an offer in 3 weeks and spoke to precise directly a couple of times during the process and they were very pleasant and helpful. Can’t fault them! Would definitely recommend for anyone with a more difficult to place application. Reviewed on: 5th November 2019

Terrible!

Waited 4 months for a mortgage offer to then rather than apologise tell me they want more deposit. Avoid!!! Reviewed on: 28th September 2019

Mid application

Through a broker in Sheffield, I was pre approved no problem, then reduced the amount I could borrow, added fees and increased the fixed rate to 5 years, questioning where the deposit is coming from, broker has been saying for weeks we are nearly there, I could probably be there with another lender, if you dont want my business, say no quickly. I have campaigned against credit companies, with Rt Hon Ed Milliband MP, I am sure he will soon be asking us how our move is going..... Reviewed on: 31st August 2019

Time wasters who just want your fees

Took 6 months to agree to offer after being pre approved in principal - paid fees and then precise kept asking for more docs that were not industry standard even with a 30 percent deposit. Offered a 1 month mortgage - joke of a company who just want to get you to Pay your fees with no intention of progressing Reviewed on: 2nd May 2019

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