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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2026)

No complaints

5
I've used Purely Pets for quite some time now and they've always been efficient and paid out claims quickly Reviewed on: 12th September 2020

Amazing pet insurance that I've ever used

5
My pet has had health issues and purely pets have been amazing with the way they have dealt with the direct payment for the claim. I will highly recommend them Reviewed on: 12th September 2020

Purely Pets.

4
Easy to use, clearly understandable site. Excellent value for money. Would recommend. Reviewed on: 12th September 2020

Excellent

5
Easy to set up and my questions were answered to my satisfaction when I enquired about my pets health Reviewed on: 12th September 2020

Great communication

5
Always easy to deal with and regular communication Reviewed on: 12th September 2020

Brilliant

5
Brilliant service. Brilliant price. Brilliant confidence giver that my Pet will be cared for. Brilliant Reviewed on: 12th September 2020

Friendly, efficient service and quick response to claims.

5
The phone operators were very helpful in explaining the different levels of cover. The cost is very reasonable and my claim was dealt with quickly and without any quibbles. Reviewed on: 12th September 2020

Friendly/welcoming company

5
Easy to use, staff/company on other end of phone are lovely, very friendly and efficient Reviewed on: 12th September 2020

'Human' service - such a rare thing with insurance companies

5
My dog recently had cruciate ligament surgery. The assistant on the phone could not have been more helpful. I wasn't kept hanging on, she didn't make me feel rushed or stupid expressing my concerns and explained everything in laymans terms. It was actually a pleasurable experience and i came off the phone feeling relieved and that Purely Pets really cared about providing good customer service. It was truly refreshing! Reviewed on: 12th September 2020

Great value

5
Great prices,good customer service Reviewed on: 12th September 2020

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