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Purely Pets: Pet Insurance reviews

4.67
Based on 2,022 reviews, last reviewed 23rd Oct 2024
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

Shambles Dreadful company Dreadful company, owe us hundreds of pounds, won’t respond to emails, don’t pick up the phone, at a stressful time of pet illness and then passing it’... Read more Reviewed on: 23rd October 2024
Lee 's avatar
Lee

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2022)

Great service and product.

5
After a rather traumatic experience with my puppy, Purely Pets were understanding, patient and sympathetic. The plan is great value with no hidden costs or clauses and I really have peace of mind should anything happen again that as an insurer they will most definitely help. Reviewed on: 30th June 2020

Worst pet insurer ever

1
I first submitted my claim in January and am still waiting to be fully reimbursed After a personal soee we bd golf over £4500. This company never return emails and continue to request further information from my vet who have told me that in 23 years they have never had so much trouble with an insurance company. To add insult to injury they have now increased my premium from £40 per month to over £70 despite not settling the previous claim. Reviewed on: 30th June 2020

Satisfied Customer for several years.

5
Prompt, efficient, friendly, and competitive service. Reviewed on: 30th June 2020

Very reasonable price

5
Thankfully I have never had to claim but we switched to purely pets as they had good reviews and was a reasonable price Reviewed on: 30th June 2020

Great company

5
I have had to contact Purely pets a few times and they have been very good to deal with. Would highly recommend them. Reviewed on: 30th June 2020

Inflated renewals for existing vs new customers

2
Frustrated and disappointed to see that a new customer can get a equivalent ( actually slightly better) policy for sub £30/m when my renewal was quoted at >£50/m. When I called up to discuss my renewal premium was reduced slightly but still >25% more than the cost for the same for a new customer. That sucks. Reviewed on: 30th June 2020

Very good customer service

5
All ways up to date information on all the good service they offer for our loved animals Reviewed on: 30th June 2020

Highly efficient and friendly service

5
We have 3 dogs insured through Purely Pets. To date have made one claim only but found the experience quick , easy and very friendly and supportive . Reviewed on: 30th June 2020

Great!

5
Easy to understand, set up, and then RELAX Reviewed on: 30th June 2020

Stress Free Insurance.

5
I contacted Purely Pets just after buying our retriever Labrador puppy. Good price quoted for the cover we wanted. All very simple, and we are not bombarded with emails afterwards; but know they are there if needed. Reviewed on: 30th June 2020

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