I am insured on my Dad's car policy, I have made NO CLAIMS whatsoever for many years now but someone ran into the back of... I am insured on my Dad's car policy, I have made NO CLAIMS whatsoever for many years now but someone ran into the back of me and I claimed on THEIR insurance. RAC have decided to charge an extra fee for this, I have sent proof of my 19 years NCB but they have totally ignored me and blamed me! Will never use again Read more Read less

Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so... Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so called con mechanic turned up telling me that my alternator has gone which i already knew !!! i asked him to take me to my garage but he insisted he will give me a new battery .. i told him i don't need a new battery my one is completely fine what good is a new battery when your alternator is not working??? he told me a new battery should drive me 30 miles so i could get to my garage i asked him who pays for the battery?? he insisted twice it was for free cos rac will save more money on throwing a new battery rather towing me to my garage. fair enough and worried enough if i could make it to my garage without an alternator!!! three days after i receive an invoice for a new battery for my van for £311!!! why would i need a new battery(if i need one i will get one for £100 from anywhere) when i need an alternator??? they complete scumbags misleading con artists !!! stay away from this people . i will cancel my membership straightaway this way i can save some money !!! Read more Read less

Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and... Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and massive fines because apparently I owe them £53. The operator was very blunt & just kept saying I signed the contract. DO NOT USE THIS COMPANY. Read more Read less

Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried... Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried to get me to pay them over £1000 as I was towing a trailer even though the recovery policy specifically covered it. RAC tried to get me to arrange my own recovery. Eventually walked off the A1 and found a Railway Station to escape. Read more Read less

Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile... Rang RAC due to puncture. RAC quoted mid-range tyres and was quite expensive but then mobile fitter cam and fitted budget tyres. RAC blamed mobile fitter company and vice versa. To me, the RAC who had quoted the tyres and organised the whole process by liaising with the mobile fitter should take accountability for their actions. Bisggest SCAM ever!!! Read more Read less

I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am... I broke down on the side of the motor way iv never met such a rude man, waited around 5 hours didn’t come till 4.45am I had 3 little children my 2 dogs me and my boyfriend. I suffer bad with my mental health I have doctors and therapist letters saying I need my dogs this man wanted me to leave my dogs I asked if I could sit with them if he can’t take them he said no so how is it safe for my dogs when it isn’t safe for a person that’s all I was saying the man kept saying he finishes in a hour and doesn’t have time for this I pay for onward travel which means he should of took me to my destination he was only going to take me 1 mile to the next service station which means I just would of been stuck there because I wouldn’t leave my dogs he just left 3 little children me my boyfriend and dogs on the side of the motor he said that’s it I’m not taking you I don’t have time for this phone the police and he got back in his van drove away I’m a first time driver it was my first time on the motor way this has put me of ill never drive on the motor way again as these people don’t care aslong as there getting paid how can you leave all of us stuck on the motor way in a dangerous situation it wasn’t fair Wouldn’t recommend to anyone Read more Read less

We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees... We are both in our late 70’s and we Broke down on the M8 motorway from Glasgow to Edinburgh in the pitch dark 3 degrees outside on the grass verge and waited for the RAC breakdown for 2hours Read more Read less

The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times.... The service I’ve received from the RAC has been extremely poor. On two separate occasions I’ve had to cancel call-outs due to excessive waiting times. A few weeks ago my car broke down at a petrol pump. I waited for an unreasonable length of time with no meaningful update, and eventually had to call someone I know to come and help instead. Yesterday my car would not start at home. I contacted the RAC at 12pm and was given an initial attendance window of 2:30pm to 5:30pm. At 5:30pm, without explanation, this was changed to 6:30pm to 9:30pm. By 8pm I had already waited so long that there was no point in the call-out continuing, so I cancelled. This morning I submitted another request at 7:30am and, as of 1:45pm, I am still waiting for assistance. The lack of reliability, repeated delays, and poor communication have made this an incredibly frustrating experience. Based on these repeated issues, I would not use this service again and would not recommend it to others...... It is now 16.45, despite talking with them on multiple occasions and being assured I will have a call back and a technician sent out I have yet to receive either of these things. I have requested a full refund as I have yet to receive any form of service from them. Read more Read less

I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded... I would give it 0 stars if I could! I had an extremely disappointing experience with the RAC following a breakdown. I was left stranded for almost 24 hours despite reporting the issue promptly. The tracking links sent to me didn’t work, so I had to repeatedly call for updates — and each time the arrival time changed. Recoveries were arranged, cancelled and reallocated without clear communication, even after my situation was escalated due to personal safety concerns. I was alone, far from home, and felt completely unsupported. In the end, I had to arrange and pay for private recovery myself just to get home safely. To their credit, the issue was eventually reviewed at a senior level and I was reimbursed for my costs along with additional compensation. However, the overall experience severely affected my confidence in the service. Breakdown cover is something you rely on in vulnerable situations — and unfortunately, when I needed it most, it simply wasn’t there. Read more Read less