We have been with RAC motor insurance for 2 years now, unlike many companies, they didn't massively hike the price for year 2. Plus we... We have been with RAC motor insurance for 2 years now, unlike many companies, they didn't massively hike the price for year 2. Plus we get breakdown cover and other benefits included. They were cheaper than most other companies we checked out, too. Would highly recommend. Read more Read less

Great customer service from RAC, we have car insurance and breakdown cover and both excellent value for money

RAC were easy to contact and very helpful, however you deal with AXA insurance so got farmed off to them in the end

Absolutely horrendous! Stay away I’ve already made a complaint under the case reference CC79617471 and heard nothing back I needed car assistance a couple of... Absolutely horrendous! Stay away I’ve already made a complaint under the case reference CC79617471 and heard nothing back I needed car assistance a couple of months ago, not too far from my house. I called the RAC. This was not even peak time, but the time that they quoted to arrive to me was a very long period. Other breakdown companies are not like this for example my next door neighbour is with AA and they’ve come round extremely quickly on a few occasions when she needed assistance. They are money grabbing and a rip off And then I wanted to cancel my renewal First of all, I cannot cancel my renewal on the app ? Okay, I’ve seen this before amongst a couple of other companies however they still do not even let me do on the website ? I then was required to call, paid for this and they put me on hold for quite some time Then I finally get through I speak to somebody who was clearly just interested in the sale and retaining me for his bonus I wasn’t very impressed with the way that he came across if I’m honest and I think he had a problem with me I rejected the offer to stay on with them and asked him in particular to cancel my renewal He then cancelled my full policy despite this expiring with the company in 10 days time- leaving me with no valid breakdown cover!! Even though I asked for a renewal to be cancelled There would be absolutely no reason for me to want to cancel my policy when I’m still in a contract This left me making long-distance journey with no breakdown cover This is unacceptable, and for that reason I would highly suggest staying away from this company. They’re just interested in your money. And offer very poor customer experience Read more Read less

Realised today that I had been driving without cover… Realised today that I had been driving around without any form of cover, due to the... Realised today that I had been driving without cover… Realised today that I had been driving around without any form of cover, due to the RAC ignoring my wish to renew, for the lower price I wanted. Also decided to cancel, for which I was stung for another £25......I would not have minded so much, but the last time I called them out, they arrived 24 HOURS LATE. Hopeless, I will never, ever use these people again, Read more Read less

Sold the car a month after renewing insurance. They want £90 in fees plus £93 for 4 weeks insurance to cancle on a £30 per... Sold the car a month after renewing insurance. They want £90 in fees plus £93 for 4 weeks insurance to cancle on a £30 per month policy. Discusting. Customer services were useless, there only responce was "we can refer you to debt recovery if that helps" Don't use them if your planning on changing your car. Read more Read less

CC00435565 CC73029400 RAC member 200110007695329 RAC damaged my credit records by unfairly putting a missed payment of £2.45 on my credit file with credit reference... CC00435565 CC73029400 RAC member 200110007695329 RAC damaged my credit records by unfairly putting a missed payment of £2.45 on my credit file with credit reference agency when there was actually no missed payment. Then they sent me threatening letters promising to make further damages to my credit file. One letter dated 26 August 2026 says "if payment is not made by 22 September 2026, RAC will cancel my policy and a missed payment will be shared with a credit reference agency". The other letter (ref LTPCO1) dated August 2026 says the "RAC has cancelled my policy on 27 August 2026 and has already notified the credit reference agency of a missed payment". Now i am very upset with this as RAC should not have cancelled my policy or notified the credit reference agency before their own deadline of 22 September 2026. This is wicked and bad. I do have a CLEAN CREDIT RECORDS for the past 22 years with no missed payment. RAC has just destroyed my clean credit record by recording a wrong missed payment on my credit record. I WANT THIS TO BE REMOVED AS SOON AS POSSIBLE and no trace should be left on my credit record. To understand the history of this membership (200110007695329), the membership contract was taken for 12 months in November 2024. After 12 months around November 2025, i sold my car and cancelled my direct debit. I then informed RAC that i no longer use a car and therefore i want my membership contract to be terminated as i have already completed my 12 months contract. RAC refused to terminate the contract under the pretexte that my membership has already automatically renewed for a further 12 months and they demanded that i must continue to pay my membership for a further 12 months until November 2026 even though i no longer use a car or drive. Then after the last payment in November 2026, my membership will not renew and will be terminated. RAC downgraded my policy to £2.45 a month and I then continued to pay against my own will up to 05 September 2026 when out of frustration, i decided to stop payment on 05 Sep 26 because i was paying for nothing as i no longer use a car since November 2025. I was paying around the 5th of every month. The payment for 05 August 2026 was paid on time by direct debit. The Payment for 05 September 2026 was cancelled by myself but is not missed until 01 October 2026. That means i have until 30 September 2026 to make the September payment. Therefore a missed payment should not be notified to any credit reference agency until the month of september 2026 has elapsed i.e. until October 2026. After i cancelled the Direct debit in late August 2026, RAC sent me a threatening letter on 26 August 2026 to say they will report a missed payment to a credit reference agency against my record if i do not pay by 22 September 2026. I phoned up RAC to make arrangement to pay and terminate the membership. A direct debit was set up for 3 payments of £1.96 on 20th Sep, £1.96 on 4th Oct and final payment of £1.96 on 4th Nov 2026. After this RAC membership will be terminated. I was very disappointed and upset when i received another threatening letter on 10 September 2026 from RAC (letter dated August 2026) informing me that they have notified the credit reference agency of a missed payment and this has been recorded on my credit records for nothing. I have done nothing wrong and RAC decided to destroy my clean credit records i maintained for 22 years. RAC is BAD and i will never deal with RAC ever again. This is a dodgy and bad company. I want to claim compensation of £2,000 (Two Thousands Pounds) from RAC for all the inconvenience they have caused me. More importantly i want any recorded missed payment to be removed from my credit record with credit reference agencies. Any record of missed payment will stay on my credit file for 6 years unless RAC removed it completely and immediately. This must be removed. I curse RAC and their managing director RAC memership ANDY BAKER. RAC must be fined and punished by the regulator for doing membership tactics. Read more Read less

My car broke down on the hard shoulder of a busy motorway at 2pm. I immediately used the app and got told it would be... My car broke down on the hard shoulder of a busy motorway at 2pm. I immediately used the app and got told it would be between 530pm and 830pm before I would get dealt with. I then called them and got told this is incorrect and being in a dangerous position I was a priority and would be sorted within next 30mins. An hour later I called and enquired where my recovery was. They said no one had been assigned to me by mistake and a manager would ring me back. Another 15 mins went by. The call came a lady who was solely focussed on explaining garages were shut and if we drop you at home you would have to pay to sort car as we don’t pick up from the place we dropped you off. I said okay. They then an hour later sent a recovery truck and mechanic. But he was only to diagnose the issue and move me to a services. So I waited another 2 hours until a recovery truck picked me up. Took 8 and a half hours from breakdown to getting home which was an hour away. I complained and explained the level of service was grossly incompetent and asked to speak to a manager to escalate this and basically got told no and here’s the £40 excess you paid back. Truly awful experience. Would highly recommend never using them. Very poor customer service and no want or desire to help someone who was sat on a hard shoulder for almost 3 hours. Read more Read less

Be aware of £45 cancellation fee, which on a self-managed online policy feels excessive. When changing my car, their new quote was around £300 more... Be aware of £45 cancellation fee, which on a self-managed online policy feels excessive. When changing my car, their new quote was around £300 more than any competitors, making the cancellation fee feel like a money-making exercise rather than a genuine admin charge. Poor value and customer experience. Read more Read less