Left stranded for 18 hrs before having to make our own way home. The company is a joke as are there customer service and complaints... Left stranded for 18 hrs before having to make our own way home. The company is a joke as are there customer service and complaints department. No body is interested in the people who actually pay their wages. Nearly 4 months for them to get our expenses back. Customer complaints don't return your calls or respond to emails and as to having to provide all calls under subject access request they dont provide all of those either even when you tell them thats not all of the calls. Read more Read less

Complete hustlers, upping the price monthly despite new once using their service. They think they can secretly up the price month after month to milk... Complete hustlers, upping the price monthly despite new once using their service. They think they can secretly up the price month after month to milk you dry. Started at £15 ended on £45 when I cancelled after years of them taking my money. They are charging me more for not using them? Absolute daylight robbery. Obviously they also make it extremely difficult and long winded to cancel. Do not use them. Read more Read less

An appalling lack of care and service from the RAC My 18‑year‑old daughter and her three friends (aged 17–18) broke down at Thorpe Park. They... An appalling lack of care and service from the RAC My 18‑year‑old daughter and her three friends (aged 17–18) broke down at Thorpe Park. They called the RAC at 6pm. No one arrived until midnight. During that time, we discovered that a patrol had been mistakenly sent to Thorpe Park Gardens—over 2.5 hours away. At no point had anyone from the RAC checked or clarified their actual location. Little care was shown for the fact that four young women were stranded in a vast, deserted car park late at night. I phoned the RAC to explain that they were anxious and felt vulnerable, only to be dismissed with, “What are they worried about?” When a patrol finally arrived, he immediately confirmed that the car was not drivable—something we had repeatedly told the RAC since 6pm. He also reported that the girls were vulnerable and should be prioritised for transport home. He then left. It was another hour before a taxi arrived. Two taxis refused to take the job because they didn’t want to drive to Wales. During this time, the RAC phone line did not answer our calls, leaving us extremely concerned about how the girls would get home. The girls were told that someone was on their way to collect the car and were instructed to leave the keys with it. We understood this would be for a short time. However, when they arrived home at 3.45am, the car had still not been collected. I was repeatedly assured that the car would be recovered before Thorpe Park reopened at 10am. It was not. I alerted the RAC that the car was parked just beyond the exit barrier and would cause an obstruction when the park opened. I also raised concerns about my vehicle being left unattended far longer than I had been told. Throughout this ordeal, I had to call the RAC multiple times because I was not kept informed. I received contradictory information—at one point I was even told the car had already been collected, which was untrue. I was promised several times that someone from the “special intervention team” would call me. I received only a couple of inadequate text messages, and they did not respond to my replies. I was repeatedly told there was “nothing they could do.” The car was finally collected at 12pm—42 hours later. I was not informed when it was picked up or when it was delivered to the garage. The service has been unacceptable on so many levels. The lack of care for my daughter and her friends’ wellbeing and safety was shocking. The disregard for my concerns about my car being left unattended and obstructing an entrance for such a long period was appalling. This has been the most frustrating and disappointing experience. I have been with the RAC for 30 years, but after this, I will not be renewing my breakdown cover.. I have been with the RAC for 30 years. I will not be renewing my break down cover again after this. Read more Read less

1st April 2026 . Had a tyre blow out on A226 . Reported to RAC at 16:30 . Told them that myself and husband were... 1st April 2026 . Had a tyre blow out on A226 . Reported to RAC at 16:30 . Told them that myself and husband were disabled pensioners and I was insulin dependent diabetic and we had our 6 yr old severely autistic grandson with us. Was told that it would be priority and someone would be with us by 18:30. That changed to 20:15 then to 22:30 after several calls we were very distressed . My daughter had to travel 100mile return journey to collect my grandson who by that time was extremely upset. We were told that someone would definitely be with us by 23:00 . No show, another update eta 0:30 am to 04:00 am 2nd April. My daughter had to take me to local A&E as my glucose had dropped dangerously low .Left husband with car as our insurance would have been invalid. After several escalations and empty promises The RAC eventually recovered my husband and vehicle at 15:15 today 2nd April . 23 hours. Later by side of road. They offered no explanation of how they could explain leaving 3 vulnerable people including a vulnerable child exposed on a high speed road for 23hours! I am recovering now from bad hypoglycaemia and my poor grandson is still stimming and extremely traumatised by this experience. My husband is exhausted and also lost a days wages work today and is also a recovering heart surgery patient. The RAC were told this repeatedly yet still abandoned us for 23 hour! How can anyone possibly recommend them. Can’t rate them low enough!! Read more Read less

I recently renewed my R.A.C. Breakdown Cover. The RAC Call Taker was called Ezan based at Bristol R.A.C. Office. Ezan was one of the best... I recently renewed my R.A.C. Breakdown Cover. The RAC Call Taker was called Ezan based at Bristol R.A.C. Office. Ezan was one of the best Call Takers I have dealt with and I would appreciate it if my thanks could be conveyed to Ezan and his Supervisors. Read more Read less

I am insured on my Dad's car policy, I have made NO CLAIMS whatsoever for many years now but someone ran into the back of... I am insured on my Dad's car policy, I have made NO CLAIMS whatsoever for many years now but someone ran into the back of me and I claimed on THEIR insurance. RAC have decided to charge an extra fee for this, I have sent proof of my 19 years NCB but they have totally ignored me and blamed me! Will never use again Read more Read less

Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so... Driving on a motorway got the alternator light came on immediately pulled out next junction and stopped the van . called rac and the so called con mechanic turned up telling me that my alternator has gone which i already knew !!! i asked him to take me to my garage but he insisted he will give me a new battery .. i told him i don't need a new battery my one is completely fine what good is a new battery when your alternator is not working??? he told me a new battery should drive me 30 miles so i could get to my garage i asked him who pays for the battery?? he insisted twice it was for free cos rac will save more money on throwing a new battery rather towing me to my garage. fair enough and worried enough if i could make it to my garage without an alternator!!! three days after i receive an invoice for a new battery for my van for £311!!! why would i need a new battery(if i need one i will get one for £100 from anywhere) when i need an alternator??? they complete scumbags misleading con artists !!! stay away from this people . i will cancel my membership straightaway this way i can save some money !!! Read more Read less

Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and... Auto renewals scam. I thought I signed up for 2 years & am still paying 4 yrs later. Got sent letters threatening legal action and massive fines because apparently I owe them £53. The operator was very blunt & just kept saying I signed the contract. DO NOT USE THIS COMPANY. Read more Read less

Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried... Left overnight 15+ hours in my vehicle without heat, light or power. Repeatedly given expected times of attendance that did not come true. RAC tried to get me to pay them over £1000 as I was towing a trailer even though the recovery policy specifically covered it. RAC tried to get me to arrange my own recovery. Eventually walked off the A1 and found a Railway Station to escape. Read more Read less