Insane rip off hidden fees. Had to cancel insurance after car engine failure expecting to pay an already high fee of £45, only to be... Insane rip off hidden fees. Had to cancel insurance after car engine failure expecting to pay an already high fee of £45, only to be told it would be nearly £130. Not only that but a mistake was made their end with final direct debit and I received a threatening email mentioning bailiffs with a further £20 fine. This was dropped after a tedious 30minute call but the whole experience has been deeply unpleasant. Used RAC for years and never made a claim. Will never use them again and neither will the other 5 members of my family who are insured with them. Complete rip off scammers. Go somewhere else Read more Read less

RAC supplied and fitted a replacement battery to our company vehicle in February 2023 for £192.49, with a five-year warranty. In September 2026, the vehicle... RAC supplied and fitted a replacement battery to our company vehicle in February 2023 for £192.49, with a five-year warranty. In September 2026, the vehicle failed to start. RAC attended and recorded a battery voltage of just 5.70V and cold-cranking performance of 465A against its original 800A rating. Despite this, the patrol classified the battery as serviceable and jump-started the vehicle. Crucially, the patrol's diagnostic report instructed that the battery required recharging using an external charger. This instruction was never communicated to us, nor were we provided with the report. Three days later, the vehicle failed to start again. RAC demanded an additional £85 to dispatch a patrol, claiming the previously identified problem had not been rectified. How could we follow corrective instructions we had never been given? RAC offered recovery instead, but with an estimated wait of up to nine hours. Rather than send a patrol for a straightforward jump-start, RAC's policy appeared to favour a potentially more expensive recovery that would leave us stranded for hours. We declined to wait and arranged our own rescue. RAC subsequently refused to replace the battery under its five-year warranty because it had discharged below 11.9V. We questioned whether an underlying battery defect could itself have caused the discharge, particularly as RAC had not established the battery's remaining reserve capacity. RAC's final written response stated: "Our warranty policy is clear that batteries found in a fully discharged state are not eligible for replacement, regardless of the cause." In other words, RAC's position is that even if a battery defect caused the discharge, the resulting discharge would invalidate the warranty. On 15 October, following a charging cycle using a quality Victron intelligent battery charger and an overnight period disconnected from the vehicle, we drove approximately 10 minutes to Kwik Fit for an independent assessment. Their equipment reported: • Battery state of health: 56% • Cold-cranking performance: 448A (originally 800A) • State of charge: 34% • Battery voltage: 12.11V Given these results and the repeated breakdowns, we replaced the battery at our own expense. Despite our complaint, RAC maintained its warranty refusal. It acknowledged our concerns about the failure to communicate essential instructions and promised to review its procedures, but offered no remedy. RAC also stated that no further internal or external escalation routes were available. Most people purchase breakdown cover for peace of mind, trusting they will not be left stranded. Yet RAC demanded an additional £85 for a patrol because we had not followed instructions they had never communicated, offering instead a recovery service with an estimated wait of up to nine hours. We were effectively left without timely assistance for a straightforward starting problem. This experience has destroyed our confidence not only in RAC's battery warranty and complaints process, but, more importantly, in its breakdown cover. What value is the reassurance of breakdown cover if you cannot rely on it when you need it most? I would urge prospective customers to examine RAC's terms carefully, particularly how its battery warranty exclusions and repeat-attendance charges are applied in practice. Read more Read less

DO NOT USE RAC BLACK BOX FOR YOUR INSURANCE nearly 2 hours on a chat to amend and add business insurance which cost £25 just... DO NOT USE RAC BLACK BOX FOR YOUR INSURANCE nearly 2 hours on a chat to amend and add business insurance which cost £25 just to get the quote, plus amendment fee, if you want to speak to someone over the phone its £35 plus the amendment fee. Read more Read less

We have been with RAC motor insurance for 2 years now, unlike many companies, they didn't massively hike the price for year 2. Plus we... We have been with RAC motor insurance for 2 years now, unlike many companies, they didn't massively hike the price for year 2. Plus we get breakdown cover and other benefits included. They were cheaper than most other companies we checked out, too. Would highly recommend. Read more Read less

Great customer service from RAC, we have car insurance and breakdown cover and both excellent value for money

RAC were easy to contact and very helpful, however you deal with AXA insurance so got farmed off to them in the end

Absolutely horrendous! Stay away I’ve already made a complaint under the case reference CC79617471 and heard nothing back I needed car assistance a couple of... Absolutely horrendous! Stay away I’ve already made a complaint under the case reference CC79617471 and heard nothing back I needed car assistance a couple of months ago, not too far from my house. I called the RAC. This was not even peak time, but the time that they quoted to arrive to me was a very long period. Other breakdown companies are not like this for example my next door neighbour is with AA and they’ve come round extremely quickly on a few occasions when she needed assistance. They are money grabbing and a rip off And then I wanted to cancel my renewal First of all, I cannot cancel my renewal on the app ? Okay, I’ve seen this before amongst a couple of other companies however they still do not even let me do on the website ? I then was required to call, paid for this and they put me on hold for quite some time Then I finally get through I speak to somebody who was clearly just interested in the sale and retaining me for his bonus I wasn’t very impressed with the way that he came across if I’m honest and I think he had a problem with me I rejected the offer to stay on with them and asked him in particular to cancel my renewal He then cancelled my full policy despite this expiring with the company in 10 days time- leaving me with no valid breakdown cover!! Even though I asked for a renewal to be cancelled There would be absolutely no reason for me to want to cancel my policy when I’m still in a contract This left me making long-distance journey with no breakdown cover This is unacceptable, and for that reason I would highly suggest staying away from this company. They’re just interested in your money. And offer very poor customer experience Read more Read less

Realised today that I had been driving without cover… Realised today that I had been driving around without any form of cover, due to the... Realised today that I had been driving without cover… Realised today that I had been driving around without any form of cover, due to the RAC ignoring my wish to renew, for the lower price I wanted. Also decided to cancel, for which I was stung for another £25......I would not have minded so much, but the last time I called them out, they arrived 24 HOURS LATE. Hopeless, I will never, ever use these people again, Read more Read less

Sold the car a month after renewing insurance. They want £90 in fees plus £93 for 4 weeks insurance to cancle on a £30 per... Sold the car a month after renewing insurance. They want £90 in fees plus £93 for 4 weeks insurance to cancle on a £30 per month policy. Discusting. Customer services were useless, there only responce was "we can refer you to debt recovery if that helps" Don't use them if your planning on changing your car. Read more Read less