Horrendous lie after lie still haven’t brought my car back to me called 1am and it’s now 18:30 lie after lie

It's impossible to cancel their autorenual car insurance.

Terrible experience with RAC today. The mechanic they sent was careless and almost caused severe damage to my engine. I couldn't trust them to finish... Terrible experience with RAC today. The mechanic they sent was careless and almost caused severe damage to my engine. I couldn't trust them to finish the job safely, so I had to call out a different mechanic out of pocket. Instead of giving me peace of mind, RAC just caused me extra expense and a massive amount of stress. Avoid at all costs. Read more Read less

My experience with RAC was incredibly frustrating from start to finish. On 29 April, an engine warning light appeared and the engine began rattling and... My experience with RAC was incredibly frustrating from start to finish. On 29 April, an engine warning light appeared and the engine began rattling and running unevenly. An RAC mobile mechanic attended and advised that the vehicle was still safe to drive. I booked a service for 1 May, during which the warning light was cleared, but it returned during a journey to Nottingham later that day. On 3 May, a drivetrain warning light appeared and the vehicle entered limp mode. A second mechanic attended on 4 May and identified nine fault codes relating to the VANOS solenoid. Recovery was arranged for the following morning. This is where the real problems started. Recovery was booked for between 07:30 and 08:00 on 5 May, but nobody arrived. Throughout the day I was given multiple revised ETAs, promised callbacks that never happened, and no clear explanation as to why the recovery kept being delayed. By the evening I was told a third-party contractor would attend the following day. The next morning, a tow truck arrived unexpectedly at around 7am with no prior notification. As I was asleep, the driver left and I was told I would have to rebook. After rebooking, I was given another collection time, only to discover later that the recovery had been cancelled without anyone informing me. Again, nobody could explain why. After two days of chasing updates, waiting at home, and repeatedly contacting RAC for information, the vehicle was finally collected at 4:53pm on 6 May. Even the recovery driver questioned why the vehicle was being taken into storage rather than directly home and described the process as "lazy". I am also concerned about the advice I received from the first RAC mechanic. When the engine warning light first appeared and the vehicle was running poorly, I was advised that it remained safe to drive. A few days later, after the vehicle entered limp mode, a second mechanic identified nine faults relating to the VANOS solenoid and recovery was arranged. The vehicle has since required repairs costing approximately £5,500. While I cannot say with certainty whether earlier diagnosis or recovery would have altered the outcome, it is difficult not to question whether the advice that the vehicle was safe to continue driving contributed to the situation becoming significantly worse. What disappointed me most was RAC's response to my complaint. After detailing the delays, missed appointments, poor communication, financial losses, and concerns about the initial advice I was given, the complaint was largely dismissed. RAC refused to reimburse even basic expenses such as meals purchased while I was effectively stranded waiting for recovery over two days. I appreciate that delays can happen, but the repeated missed ETAs, lack of communication, unexplained cancellation of recovery, and dismissive handling of my complaint fell far below the standard of service I expected. Based on this experience, I would have serious reservations about relying on RAC in the future. Read more Read less

Broke down on M25 they said my car wasn’t taxed . I had forgotten to renew it only ten days out . Did it on... Broke down on M25 they said my car wasn’t taxed . I had forgotten to renew it only ten days out . Did it on the side of motor way but they refused to come . Just left us there with hardly any phone battery left . Terrible Read more Read less

Absolute joke of a company. I’ve just had the worst experience I’ve ever faced with a car insurance broker.I am a 34-year-old driver with 6... Absolute joke of a company. I’ve just had the worst experience I’ve ever faced with a car insurance broker.I am a 34-year-old driver with 6 years of clean No Claims Bonus. I recently moved from an apartment in Wigan to a apartment in Clitheroe. I am moving to a much nicer, peaceful village with an extremely low crime rate, and I even dropped my annual mileage by 3,000 miles down to 12,000. On my original Wigan policy, I was paying a completely normal rate of around £700 to £800. Because I am moving to a safer area and driving less, any normal person would expect the premium to stay the same or drop. Instead, the RAC’s broken automated system selected an underwriter called Tradex and tried to charge me an extra £671.71 amendment fee, or a massive £1,980.07 for a brand-new policy. That is an extra £1,286.84 on top of the credit I already had. It makes absolutely zero logical sense. It is pure greed. When I refused this extortionate rate, I was forced to cancel my policy entirely. To make matters worse, their customer service agents (Palesa and Mandisa) were completely unhelpful on the live chat. Palesa literally abandoned and closed the chat mid-conversation right after telling me my vehicle cover was ending immediately, leaving me hanging. When I got through to a second advisor, they refused to refund a £15 registration number change fee that I paid just yesterday, which is now completely pointless. They then deducted a £45 cancellation fee and a £45 intermediary fee out of my money. They are effectively stealing £90 from me because their own system is too broken to price a standard rural move. I managed to claw back a £559.75 refund, but the penalty fees and the disgusting service are shocking. Avoid the RAC at all costs. They are nothing but a greedy broker panel hiding behind automated scripts. 01.06.2026 - Update 1 - *Speedy reply to a negative review that's visible to the general public. No reply to my private email away from the public eye. Meanwhile, I now have no insurance and cant move my car.* Updated rating 0/5. 01.06.2026 - Update 2 - *Another thing to look out for. I have just checked Moneysupermarket and RAC online are offering the same insurance at the same property for the same car in two weeks time for £738... Make it make sense. Daylight robbery, literally scamming and overcharging your own customers. How can you go from almost £2k to £738 in a matter of weeks?* 02.06.2026 - Update 3 - *Still no response to my email, still no insurance in place, still no solution or resolution. What an absolute shambles of a company who clearly breach FCA consumer duty rules.* 02.06.2026 - Update 4 - *Finally received a phone call only to be told they will refund the cancellation fee but they stand by their volatile prices and advised I should have paid the excessive additional amount as it is a 12 month policy, therefore the address change and additional cost was essentially my fault. WOW.* Please be careful when purchasing insurance from this company as it is quite clear they DO NOT value your custom and consistently breach FCA consumer duty rules. Updated rating -1/5. Read more Read less

I have been a loyal RAC customer for more than 10 years and, until now, I had never needed to call for help. Sadly, when... I have been a loyal RAC customer for more than 10 years and, until now, I had never needed to call for help. Sadly, when I finally did, I was completely let down. On 19th May, my car broke down on a road near Bath. I waited over 4 hours for the first patrol to arrive. After inspecting the vehicle, I was told I needed a flatbed recovery truck and that it would arrive within 90 minutes. I trusted them and waited. Hours passed. Another patrol arrived later and again reassured me that the flatbed was “on the way.” I repeatedly called RAC and every time I was given the same promises and reassurances. Meanwhile, it became dark, cold, and rainy. I am almost 70 years old and was left stranded on the roadside for more than 8 hours with no real help arriving. What made the situation even more dangerous was that my lights were no longer working, yet the patrol did not even attempt to fix or recharge the battery so I could at least use my hazard warning lights while waiting in the dark. By 10:30 at night, RAC suddenly told me a private contractor would come instead. No one came. Eventually, exhausted, freezing cold, and deeply distressed, I had no choice but to leave my car on the roadside and somehow make my own way home. RAC promised again late night the recovery will come tomorrow between 7am and midday. Once again, nobody arrived. After more waiting and more broken promises, I finally had to arrange and pay privately for a flatbed truck to take my car to a garage. What hurt most was not just the delay — breakdowns can happen — but the complete lack of honesty, compassion, accountability, and care shown throughout the ordeal. I only needed RAC once in over a decade of membership, and when I truly needed support, they abandoned me. I am sharing this as a warning for others, especially elderly drivers and vulnerable people. Please think carefully before trusting a company that can leave someone stranded for more than a day with empty promises and no concern for their safety or wellbeing. Read more Read less

Shambolic company of lying thieves. My car broke down and I called them. I was told their system was down and they won’t do anything.... Shambolic company of lying thieves. My car broke down and I called them. I was told their system was down and they won’t do anything. No one has ever arrived. When I complained they blatantly lied that a patrol attended. Not only that, they even say that my policy does not cover recovery which is another lie because my policy booklet states the exact opposite. Read more Read less

Waited two days for RAC to recover my vehicle. Unbelievably incompetent. Promised vouchers for food but didn't pay. Lost two days waiting by the vehicle.... Waited two days for RAC to recover my vehicle. Unbelievably incompetent. Promised vouchers for food but didn't pay. Lost two days waiting by the vehicle. I can't put into words how crap they are. Read more Read less