Write a review

Go to business site

RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.71 (183 reviews)

View other RAC products

1.45

Based on 183 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

Called yesterday for a recovery after 5 hours I got... Called yesterday for a recovery after 5 hours I got text message saying your assistance rescheduled to tomorrow, Reviewed on: 6th January 2026

Read all reviews See your review

About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Breakdown cover reviews (183)

Review of the RAC, Breakdown cover:

Avoid avoid avoid

Trustpilot reviews Review of RAC Breakdown Cover Your review is pending.Read more Lisa Price 15 reviews GB Rated 1 out of 5 stars RAC incompetent and no rescue Reported incident at 4pm Online ETA changing dramatically every hr Rang RAC at 8pm as I was a sole female in an unsafe situation promised I would be the next job and a call back from the allocated RAC mechanic 9pm no call back and eta changed to 12.20 am until 3.20 am Rang RAC again to explain my vulnerability no previous call or escalation was logged so a new escalation was raised and I was told to email customer services re my complaint. ETA stating 12.20 am until 3.20 am still evem though this was different to what the call handler at RAC was saying and still no call back at 10pm Thanks RAC your services are diabolical of course I am happy to he kept waiting all night when I have work the next day and of course I appreciate you leaving me anxious and afraid Update 22.17 rang RAC breakdown again as still not received a call in relation to escalation. Spoke to Philip who is the rudest customer lack of care agent I have ever had the misfortune to speak to. Basically not his problem that my 2 previous escalations had not been logged told me he wasn't a mind reader so couldn't say why the previous call agents hadn't escalated my call and proceeded to hang up on me honestly you couldn't make this up! Reviewed on: 29th April 2025

Good experiences

Have always had no problem or lengthy waits when I've had to call them out. Very friendly technicians. Reviewed on: 30th September 2017

RAC - 5 stars!

reliable, friendly and efficient customer service! would highly recommend. Reviewed on: 28th September 2017

Great

Great service, absolut bargain for the cover they provide Reviewed on: 25th September 2017

Always a professional service

Have recommended to all of my friends. They offer a friendly but professional telephone helpline. Breakdown service personnel are always very competent. Reviewed on: 12th July 2017

No issues

Good customer service, cheap premiums and reliable brand name. Reviewed on: 30th May 2017

Quick, efficient service.....

Have had to use the RAC call out a few times over the years.....they're always quick, efficient and run a good service by friendly engineers Reviewed on: 2nd May 2017

Being taken to the local garage with a metal bar, lovely!

Just received an email that for a missed payment due to other payments taken from my account I will be charged a hefty £25,and my insurance for a month is £29.Are you kidding me? A RIPP OFF COMPANY, which sadly won't realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55.Right now I would love to speak to Mark Godfrey the Head of the insurance! AND I SHOULD SHARE HOW GREAT YOU BREAKDOWN COVER IS Too since I had to stay behind the wheels at - 3 Celsius with the window open behind a recovery van and a piece of metal, didn't you hear of platform, not to mention my car is automatic. To summarise I DON'T RECOMMEND RAC AND YOU SHOULD BE AWARE IF THINKING OF BUYING INSURANCE FROM THEM AND READ THE SMALL PRINT! Reviewed on: 7th January 2017

Great customer service

I've been a member for a few years now and had to call to discuss my premium. The lady on the phone was really helpful and friendly. She dealt with my query quickly. Reviewed on: 24th December 2016

Expensive Platnium breakdown cover is a ruse

When purchasing my vehicle I regretfully believed the car salesman that RAC breakdown cover was a good product. I paid £1099 for the platinum version which was meant to offer great cover if anything were to go wrong with the vehicle. Well, something did go wrong with the vehicle which was expensive to fix and RAC have angled every way they possibly can not to pay. Honestly, save your money and do not go near this company. Reviewed on: 21st December 2016

RAC Rescue

Have been with the RAC for a few years and did not have to call them out until a few weeks ago! We were travelling to Wales for our family holiday when we broke down! After a bit of a wait a lovely chap arrived and managed get us going again! Worth every penny :) Reviewed on: 11th October 2016

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike (discontinued)
from MCE Insurance (inactive company) 1.35 from 74 reviews
Caravan Cover
from Caravan and Motorhome Club 4.93 from 13022 reviews
Car Insurance
from Zurich 2.22 from 8 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub