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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.75 (152 reviews)

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1.37

Based on 152 reviews, last reviewed 27th Apr 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

13%

78%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Not worth the money - don't recommend. On the 21 January I put my car in to a garage. The problem had been faulty rear windscreen issue that as I pulled in to the garage shut down the car e... Read more Reviewed on: 27th April 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (152)

Review of the RAC, Breakdown Cover:

Absolutely positively horrific

AVOID THIS USELESS COMPANY AVOID THIS USELESS COMPANY So I broke down on my way home from Scotland on Thursday 16/03/23 at 07:40, 08.03 - first contact with RAC, the usual speal, we will get you recovered ASAP likely to be up to 3 hours. Not haply but oh well so be it 08.34 - second contact, RAC contacted me to tell me that beciase it's going to take so long for recovery we are sending you a hire car as soon as enterprise opens. I thought wow great service thanks. ALL DOWN HILL FROM HERE IM AFRAID. 11.12 - contacted RAC for an update as still no hire car and we were coming close to the original 3 hour window I was given only to be told that my case is with a specialist department and they do not accept calls, she couldn't tell me anything else, but she assured me someone would be in touch with me very shortly. 11.54 - I contacted all the local enterprise car hire centres local to where I was to see if amything had been booked for myself or the RAC and they had not heard anything. 12.00 - contacted RAC again to ask them what is going on with the hire car or recover as we are now passed the 3 hour time frame I was originally given and to mention that none of the enterprise in the area had a booking for me, I was told they sometimes use other hire company's, so I continued to wait. 12.46 - I recieve a text message saying my taxi has been booked, call this number for taxi related updates to which I called and got through to a complete different company that told me that the taxi will be taking be to dumfries (back to scotland) I said why, she said she didn't know, the pick up location was also wrong. 13.47 - I got a phone call of a taxi driver saying he has arrived for me, I contacted RAC again got passed through to 4 different departments and finally found out the taxi is taking me to enterprise in dumfries, 40+ miles away, not the one in Carlisle which is 7 miles away. They told me to leave the van and leave the keys in the petrol station with a cashier they will collect the van later. So on 18/03 we contacted RAC to find out where our van is, they told us they don't know and can't tell us amything as its with a specialist department and they don't have a phone number but here's an email adress. We are now on 22/03 and we have been contacted by the police to say that one of our vans has been dumped at Carlisle todhills rest area, yes almost 1 week on and it's still in the same place!!! REDICULOUS!!! SAVE YOUR MONEY THEY ARE THE CHEAPEST FOR A REASON!!! Reviewed on: 22nd March 2023

Tried to set up payments on cancelling

Member for 4 years. When I finally needed help they estimated a 5 hour wait. Not happy, cancelled the renewal and they tried to set up a £5 payment to cancel. Reviewed on: 4th October 2024

Worst customer service ever

I am writing to express my deep dissatisfaction with the key replacement service I received yesterday. I trusted RAC to help me with a straightforward issue, but unfortunately, RAC service has left me with a much bigger problem. Prior to the service, my old spare key was working perfectly fine. However, after the technician completed the key replacement, neither the new nor the old key works, and I am now unable to start my car. This is highly frustrating and inconvenient, as I was expecting your service to resolve my issue, not create further problems. To make matters worse, I received an email from you advising me that this situation has nothing to do with RAC and suggesting that I take my car to a mechanic myself. This is entirely unacceptable, as the issue clearly arose from the work done by they key replacement service, making it your responsibility to rectify the situation. Reviewed on: 1st October 2024

6 hours to recover a lorry in a dangerous situation.

6 hours to recover a lorry in a dangerous situation. would have been a lot longer if i hadn't made approximately 10 phone calls, then sent a tech out even though they had been told not to bother as the clutch had gone and would need recovery. 4 hours later tech turns up and says no good a recovery is needed. Reviewed on: 30th September 2024

RAC allowed my car to be abused

I have been with RAC for a number of years and I have had no reason for complaint. Recently on a long trip, my ABS came on and the brakes were playing up. I called RAC around 18:45 and I was informed someone should be with me by 21:24. The time kept being push to a later and later time until it was moved to 02:48 the following day, leaving be stranded. I cancelled the engineer and arranged another appoint the following morning. The engineer arrived, he stressed the point the car should be driven on the motorway and should be towed to a garage. I took a photo of the mileage and had over a half a tank of fuel. The car was later returned to my house a few days later, and the mileage was increased by over a 100 miles and the tank was empty. The mile gage was displaying 0 miles. I was unable to drive the car to the fuel pump and have to walk with a fuel tank to fill it up just to get it to the garage. I informed RAC that the 3rd party they used to collect had abused my car and also scratched my bumper. RAC came back stating they have conducted an investigated and found no evidence. I informed RAC have I never allowed my car to hit an empty tank in over 23 years. I was heading back home which was a 78 miles drive with family, therefore I made sure I have enough fuel. Also, who in the right mind would park their car on a total empty thank and have to walk to the fuel station to get fuel. They refused to accept responsibility. Reviewed on: 8th September 2024

Brilliant

There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Very professional attitude

Very professional attitude when I took a policy out for a fleet of vans. Reviewed on: 23rd August 2024

Worst rip off ever

Trustpilot reviews Thanks for your review! RAC Breakdown Cover Worst rip off ever Worst rip off ever. I paid 200 pounds for them to send a patrol what they got wrong for 3 times, when the patrol arrived I told whats the problem because my mechanic I already told me, they don't fix the problem and said if I know a garage to call back and they go take the car, what I don't need because my mechanic comes to mine. And I still need pay for the repair on the top of the £200. So I asked the £200 refund and say they don't see a reason for that. Basically they just keep the money for nothing. A complete rip off. Worst company ever. They should be ashamed to rober the customers like that. It's like you going to a restaurant paying good money for the food and you never get the food or the money back Date of experience: 20 August 2024 Reviewed on: 20th August 2024

A LITTLE VIDEO

As I was given short shrift by Customer Service, I made a little video. I kept it private and sent to the RAC but as I've not had a response, I'm making it available as 'Public' : https://www.youtube.com/watch?v=r-0wwIygkY0 Reviewed on: 8th August 2024

Opted out of auto renew, refusing to refund

Opted out of the auto renewal due to new policy price being too high. Spoke with RAC on the phone, confirmed cancellation. RAC proceeded to debit my account for the new policy and refuse to reimburse me the full amount. Customer Service are rude and refuse to acknowledge the mistake on their end. I've used RAC for years now, won't touch them again Reviewed on: 5th August 2024

Absolute waste of time and money

Absolute waste of time buy elsewhere Absolute waste of time. What’s the point in being covered for all vehicles and one day when you help out driving a friends company van they won’t help out just want to sell you another policy. AA no issue. Have cancelled my policy as this isn’t the first time I’ve been let down by the RAC they stranded myself and son for over 8 hours 2 years ago. Reviewed on: 1st August 2024

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