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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (240 reviews)

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4.08

Based on 240 reviews, last reviewed 13th Jun 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews (240)

Review of the RBS, Basic Current Account:

POOR BRANCH NETWORK

RBS ARE CLOSING LOCAL BRANCHES. IN OUR AREA THREE HAVE CLOSED IN RECENT MONTHS. THAT HAS RESULTED IN HUGE QUEUES AT THE NEAREST REMAINING BRANCH TO US. RBS CLEARLY HAS NO IDEA HOW MUCH DAMAGE THIS IS DOING TO ITS ALREADY THREADBARE REPUTATION - THEY SHOULD BE EXPANDING SERVICE TO LOCAL COMMUNITIES, NOT REDUCING IT. Reviewed on: 15th November 2017

Simple setup

Simple and fast to setup the account with RBS online. Reviewed on: 29th March 2023

Good retail bank for Scottish customers

Within England, RBS is an amalgamation of several banks, such as William's & Glynn's. Why not migrate RBS's retail customers to NatWest, which still has some local high-street branches where staff can handle transactions that require face to face contact. Reviewed on: 22nd March 2023

Extremely happy with support

Needing help not good with social media and Cora helped so grearful Cheryle Reviewed on: 20th March 2023

Excellent

Excellent Service Provided and continued good service Reviewed on: 18th March 2023

Simple and easy

No frills but a simple cost effective day to day account. Reviewed on: 13th March 2023

Average bank

Well trusted institution for your current account. Good app too. Reviewed on: 11th March 2023

Never Had a Problem

I have been with RBS since I was 16 years old (I'm now 37) and I've never had a problem. Reviewed on: 10th March 2023

RBS Great Service

RBS BANK HAVE ALWAYS BEEN GOOD AND TREATED ME VERY WELL,HAVE BEEN WITH RBS FOR WELL OVER 25YRS ,AND ONE BEST BANKING SERVICE ,THANKYOU RBS. Reviewed on: 10th March 2023

excellent product

good website and phone customer service Reviewed on: 9th March 2023

Does the job

Use the app to move money between accounts easily, but could have more modern features like bill splitting etc. Reviewed on: 9th March 2023

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