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RBS: Basic Current Account reviews

3.93
Based on 228 reviews, last reviewed 10th Nov 2024
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
60%
See only 4 star reviews
14%
See only 3 star reviews
10%
See only 2 star reviews
7%
See only 1 star reviews
9%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024
John a's avatar
John a

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024
Old Git's avatar
Old Git

About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (228)

Review of the RBS, Basic Current Account:

POOR BRANCH NETWORK

2
RBS ARE CLOSING LOCAL BRANCHES. IN OUR AREA THREE HAVE CLOSED IN RECENT MONTHS. THAT HAS RESULTED IN HUGE QUEUES AT THE NEAREST REMAINING BRANCH TO US. RBS CLEARLY HAS NO IDEA HOW MUCH DAMAGE THIS IS DOING TO ITS ALREADY THREADBARE REPUTATION - THEY SHOULD BE EXPANDING SERVICE TO LOCAL COMMUNITIES, NOT REDUCING IT. Reviewed on: 15th November 2017

Great customer service

5
I’ve always found RBS customer service incredibly helpful and the app works really well and does everything you need it to. Reviewed on: 25th February 2023

Good Bank

5
Always been fine with RBS a good bank to deal with Reviewed on: 16th February 2023

Great Bank

5
I cannot express how much help and good information I’ve received from RBS a superb Bank that cares for and advises their customers cheers Reviewed on: 16th February 2023

Hassle free banking

5
I never have any issues with the bank, the app is really user friendly, and app updates are always useful. Turning on ‘round ups’ is a great way to help me save. Reviewed on: 8th February 2023

Good account

5
The RBS app and website makes it very easy to use my current account. I feel it is safe as there is now face verification too. Reviewed on: 8th February 2023

Useless

1
Nothing but problems with them. Spent hours and hours on the phone trying to rectify issues, every person telling a contradictory story and blaming somebody else. Nothing ever gets resolved. A complete disgrace to the banking industry. Reviewed on: 2nd February 2023

Does what I need

5
Have had no issues with the bank, one of the few to keep the branch open in my town. Friendly staff Reviewed on: 1st February 2023

Customer service experience

5
Both "phone" and face to face in branch attention is nothing short of "complete", friendly attention. Positive and professional resolution of any enquiries in the most efficient and patient manner . So very much respected staff. Reviewed on: 23rd January 2023

Simple, Easy, Clean Banking

5
The app is what stands out, everything I need is right in front of me when I need it and there are lots of useful tools that help me manage control and grow my money. Reviewed on: 19th January 2023

Good

5
Very good and easy to use. Nothing to say Reviewed on: 12th January 2023

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