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RBS: Business Banking reviews

Name: Business Banking
Rating: 3.58 (33 reviews)

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3.62

Based on 33 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

27%

12%

18%

Latest highest rating:

5

I have only had minor difficulties when I needed to... I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive Reviewed on: 2nd April 2025

Latest lowest rating:

1

Pointless but amusing waste of time I have operated an RBS business account for 2.5 years, the account has existed for about 7 years. No matter what I try I cannot view or download state... Read more Reviewed on: 11th June 2022

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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

RBS Business Banking reviews (33)

Review of the RBS, Business Banking:

Abysmal customer service, hopeless systems, if there is a shit encrusted wellie award, they win hands down.

Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems bit not letting customers talk to the team dealing with the problem? Perhaps not being able to understand the need for two payees (credit card accounts) with the same company (Amex), but with different numbers (as they are different cards and not allowing this to be set up on Digital Banking; advising me that whilst this cannot be done in the app, it can be done if talking directly to someone on the telephone banking; them saying yes, no problem, and finding that it cannot be done; being told but eh complaints team that the details just provided to them by the person trying to help me have not been entered in the complaint record and after explaining again, the complaints rep then saying "ok, let me read what they wrote down..." RBS are LIARS. Then there is the "linked hi interest account" fiasco, where you get an SMS every morning telling you that your current account is going to go overdrawn even when there are funds in the linked deposit account, because the system cannot deal with the linked accounts; or not being able to see loan details online? Or, just being constantly told you can only do things in branch, when there is no branch within 25 miles as they have set them all? They are too big to control their own people, no-one in their teams takes ownership of a customer's problem, they simply DO NOT CARE. Reviewed on: 17th March 2021

Owned by the people but run by literally a load of ?ANKERS

What a joke Very keen to lend to anyone on anything especially buy to let property in the good old days BUT when the gouging gets tough,they run a mile,and as for support,what a joke,I have been banking with this lot for over 14 years 9 of which I have never seen or heard from my so called business manager Get rid of the lot,bring on the crowd funding and peer to peer guys And let's hope the really good old banking days are well and trolley over for this lot Reviewed on: 31st August 2017

Great customer service

I have been a personal customer for a number of years so it made sense to use them for business they had a great introductory offer of no fees for a year and are always on hand to help Reviewed on: 21st July 2017

A bank not to bank on

Bank has gone down hill in last year lost all it's personal touch you can't speak to anyone in branch anymore faceless and frustrating Reviewed on: 21st July 2017

amazing service

Amazin service, highly recommended Reviewed on: 10th December 2016

Simple to open a business bank account

I have opened two business accounts with RBS this year and they have both gone very smoothly. My Business Account manager even came and met me at my work to ensure all the paperwork was completed. I have been with RNS for over 20yrs and have to say I have never had any major issues, the little one's I have had they have addressed super quick - the test of a good company is when something goes wrong and how they handle it. I've been quite impressed with RBS over the years. Reviewed on: 9th December 2016

Only just opened

I have only just opened my account. The customer service is good but it has been quite complex to access online banking. I definitely think that the process of opening an account can be improved. Reviewed on: 12th February 2016

Horrific

Our experience with RBS has been horrific. From a long account opening period (over 5 weeks from kicking-off the enquiry) to a sheer lack of interest in our business ever since. Reviewed on: 12th February 2016

Decent local service

Although RBS offer a decent local service, the relationship management site could be much stronger. Reviewed on: 12th February 2016

Failed to help a thriving business with cashflow issues

They should better understand our needs. Our business has grown year-on-year but we found ourselves with short-term cashflow issues which they did little to help us out with. Reviewed on: 5th February 2016

Pro: Telephone - Con: Online

Telephone system can be very frustrating when agents have a very strong accent. Online facilities are good though. Reviewed on: 21st January 2016

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