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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (7234 reviews)

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4.87

Based on 7,234 reviews, last reviewed 25th Jun 2025

64% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

...Exceptional Customer service I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our p... Read more Reviewed on: 25th June 2025

Latest lowest rating:

1

Freedom Saver Easy Access till it isn’t I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE... Read more Reviewed on: 24th June 2025

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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (7234)

Interest rates

B of E increased the bank rate by .5% some weeks ago but the freedom savings rate remains unchanged. Emails enquiring as to whether a change of rate is immenent remain unanswered. May be a time to move savings?. No staff involved. Achievable electronically. SA Reviewed on: 2nd January 2023

Service

Update 17th December 2022 - money has now arrived Reviewed on: 16th December 2022

Worst Bank Ever

I have been locked out of my account. After waiting on the phone for over an hour, I finally gave up. I was calling UK from Spain so goodness knows how much the phone call cost. This is not the first time I have had this problem and I will move my money away from RCI Bank as soon as I can access it. This is not poor service, it is totally non existent service Reviewed on: 15th December 2022

Appalling customer service

Wasted hours trying to withdraw my deposits despite instant access. Still waiting for funds after 2 days Reviewed on: 8th December 2022

No Response from RCI

I have tried to contact RCI bank for two weeks now. No response on phone despite holding for up to an hour several times a day. Have emailed 4 times and only get an automated response. Terrible service as I need to report a bereavement and apply for probate but unable to talk to anyone at the bank. Reviewed on: 6th December 2022

Terrible service

I have tried on numerous occasions to contact this bank - via email and phone. No response to emails despite 4 attempts. Have phoned more than 20 times and held for over one hour at a time. I am trying to contact them to deal with the estate of a deceased person and this will now delay probate. Appalling service. Reviewed on: 6th December 2022

Help

I have sent 8 messages to your helpline over two weeks and have had no reply, You should change the heading to the (No available help page). Also, no one ever answers the phone. Reviewed on: 6th December 2022

Extremely poor customer service

Trying to deal with father's account after death. No response to letter after one month, death certificate not returned. Unable to contact customer service by phone. Now been on hold one hour, no indication on number in queue or wait time Reviewed on: 5th December 2022

locked out

locked out of account too easily even after password reset necessitating 0345 call Reviewed on: 28th November 2022

Appalling service

I sent a grant of probate to RCI nearly 3 weeks ago and asked for my husband’s savings to be transferred. Not a word from RCI and I have beneficiaries waiting for these funds. Tried ringing a week ago, waited over an hour to get a reply only to be told it was being dealt with but no indication as to how long this would take. RCI This is not your money. Reviewed on: 24th November 2022

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