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RCI Bank: Freedom Savings Account reviews

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4.87
Based on 7,234 reviews, last reviewed 25th Jun 2025
76% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
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11%
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1%
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Latest highest rating:

5

...Exceptional Customer service I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our p... Read more Reviewed on: 25th June 2025
David G's avatar
David G

Latest lowest rating:

1

Freedom Saver Easy Access till it isn’t I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE... Read more Reviewed on: 24th June 2025
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SandT
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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (7234)

AWFUL THEY DONT CARE

1
Unbelievably bad service actually non existant service They simply dony care and dont answer their phones........ Waited over 40 mins and stillthey dont answer!!!!! Not once but 3 times today.......... Have you stolen my money as I cannot speak to you!!!! What sort of unproffesional outfit are you??? Reviewed on: 6th November 2023
Andy Carter's avatar
Andy Carter

Are RCI Stealing from me?

1
This bank do not answer calls or emails and DO NOT PAY OWED INTEREST WHEN DUE. Oped a two year fixed rate account. No interest paid or showing in account despite first year elapsing (supposed to pay annually) Obviously accurate interest payments is not only a legal imperative but also vital for accounting purposes. I have bonds with many banks and have never uncounted this before. I am referring the bank to the FCA I recommend anybody encountering difficulties or apparent fraud in my case do the same Reviewed on: 6th November 2023
Peter Dolan's avatar
Peter Dolan

Holding back funds and no communication

1
As a family we have 3 accounts with RCI and we will now be looking to close them . They have held 8k off our Sons money in their holding account for 2 weeks and are refusing to put it into his account or return it. We have written to CEO and emailed the help line and made so many phone calls and RCI do not respond. I am appalled at there service and am desperate to know where to go from here . Reviewed on: 28th September 2023
Helen Southway's avatar
Helen Southway

Good savings account

4
The interest rate is decent and customer service is good Reviewed on: 9th August 2023
gwen's avatar
gwen

Good savings account

4
It offers a decent interest rate , and customer service is good Reviewed on: 2nd June 2023
gwen's avatar
gwen

Still a happy customer

5
Been with RCI for a few years and they still offer a great service and quick to increase interest rates Reviewed on: 16th March 2023
RAV's avatar
RAV

Great service and reliability

5
A bank which keeps its promises. Competitive interest rates, combined with service you can depend on. Reviewed on: 11th March 2023
Stewart Leslie's avatar
Stewart Leslie

Great rate for an easy access account

5
I originally took out a notice account with RCI, but while this was giving a great interest rate at the time, sometimes you need immediate access to your savings. Once again one of the top interest rates with Freedom Savings. Reviewed on: 9th March 2023
Folkie's avatar
Folkie

Untrustworthy bank

1
Lost my trust with this bank and there is no way to ever restore it after they suddenly removed my linked account without any explanation and took months to restore it by forcing me to reapply by post. I could not use my own money when we needed it desperately. It caused unnecessary anxiety, RCI did not even apologised. Now trying to withdraw my savings and move it to another more reliable provider with much much better and more competitive rate, the bank has kept my money for nearly a week when it says one business day. So it’s not earning any interest as it’s not appearing in the RCI account and also not in my personal bank account.I used to believe RCI was a decent bank but no longer. Reviewed on: 11th February 2023
ND's avatar
ND

Terrible Customer Service

1
Stay away from this bank. You will wait for ever to get through on the phone and no live Chat. I am going to close my account. Reviewed on: 3rd January 2023
Denis Robinson's avatar
Denis Robinson

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