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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.9 (11983 reviews)

View other RCI Bank products

4.90

Based on 11,983 reviews, last reviewed 9th May 2026

70% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

RCI has the best interest rate RCI has the best interest rate out of all my banks. Reviewed on: 9th May 2026

Latest lowest rating:

1

I recently told RCI bank about an illness I have and... I recently told RCI bank about an illness I have and wanted to close my accounts. I was told my money would be in my nominated bank account by the clo... Read more Reviewed on: 12th March 2026

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About this product

The RCI Freedom Savings Account has unlimited access and a seven-day service.

The Freedom Savings Account is free to use and available to UK residents aged 18 or over. You need to pay in and out through an RCI Bank savings account or a linked UK current account.

RCI Freedom Savings Account reviews help you find out what it’s really like to be a customer. If you’ve used RCI before, you can also leave a review and share your experience.

RCI Bank Freedom Savings Account reviews (11983)

Review of the RCI Bank, Freedom Savings Account:

Good service for online banking

RCI Bank provide a very thorough service and have several accounts with them. Reviewed on: 17th January 2022

Cannot get through on the phone or email.

I opened a new 2 year fixed account. received the paperwork. Tried to log in on line. It did not recognise my ID or password. Followed the link to reset my password. Received confirmation email. Still did not recognise me. Sent two emails but received no answer. Tried ringing for over a week. each time on hold for over 30 minutes. never got through and still have had no response. Been on hold again now for 45 minutes. Every option they give you get put on hold and the same recorded message and horrible tune. Reviewed on: 23rd November 2022

Contacting RCI

I have been logged out of my account for 7 days. I have repeatedly rung the contact number and have been on hold for up to 2 hours. I have emailed and got no reply. I have seen RCIs response to similar complaints. This is totally unacceptable. Phone lines should be answered. Apparently new customers are more important than loyalty. I want to access MY money and can’t. It is suggested I can contact then via Facebook. I am not on Facebook and do not see why I have to contact them via social media. RCI must get this sorted and MUST recognise loyalty over new customers. Reviewed on: 23rd November 2022

Poor customer Service

Poor customer service.... I will not deal with any business/bank etc, that make it difficult for their customers to contact them by telephone. All businesses should pride themselves to achieve very high levels of `quality of product`, `customer service` and `competitiveness`. If any of these attributes are not met, i will take my business/monies, elsewhere! Reviewed on: 21st November 2022

90 mins to answer a call is not good service

I have had an RCI account since 2017 when they were first set up as a bank in the uk. I have had three contatcs with them in the last week: the first took 46 minutes to answer, the second 90 mins and the third 72 mins. If i had been given the full and correct information in the second call i would not have had to make the third. This is appalling service. Reviewed on: 21st November 2022

Great interest rates

I’m very pleased I opened my new freedom saving account it was easy and straightforward my savings accounts and current account are with Halifax I’ve been with them for years but the Halifax is just not passing on higher interest rates to customers so in due course I will most probably open other accounts Reviewed on: 18th November 2022

Is there anybody there?

I have been locked out of my account and no one will pick up the telephone or answer email Help!!!!! Reviewed on: 17th November 2022

Rubbish customer service

Not heard for any one for a week and then get a message to say if I want a response specific to my email I need to go on Facebook. Company sacrifices service to loyal customers to be greedy grabbing newbie’s. Reviewed on: 17th November 2022

impossible to make a telephone contact

It is quite impossible to make an inquiry by telephone to the company even after hanging on for at least an hour. definitely, a one-star service, invest your money elsewhere! Reviewed on: 17th November 2022

Reply from RCI Bank Hi Alan, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Rubbish customer service

Can never get through to anyone. I have wasted 2 1/2 hours of my life hanging on the phone just to get into my account. No one picks up. Go where you get service I say. Reviewed on: 16th November 2022

Reply from RCI Bank Hi Tony, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

We are experiencing high call volumes!!!

A bank is a good as its Customer Service Department. However, that would be good if you could get through to them. I waited 45minutes today for a response then I gave up. This is not a bank you can trust. Reviewed on: 15th November 2022

Reply from RCI Bank Hi David, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

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RCI Bank: Freedom Savings Account reviews

70% increase in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

RCI Bank Freedom Savings Account reviews (11983)

Good service for online banking

Cannot get through on the phone or email.

Contacting RCI

Poor customer Service

90 mins to answer a call is not good service

Great interest rates

Is there anybody there?

Rubbish customer service

impossible to make a telephone contact

Rubbish customer service

We are experiencing high call volumes!!!

Do you have a different RCI Bank product?

Want to see more from RCI Bank?

Fixed term savings account

95 Day Notice Account

E-Volve Savings Notice Account

Join Smart Money People

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