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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1086 reviews)

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4.75

Based on 1,085 reviews, last reviewed 13th Jul 2026

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Clear concise communications Clear concise communications so complying with my request quickly. Excellent service. Thank you Reviewed on: 13th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

A helpful, approachable and profession team

A helpful, approachable and profession mortgage services team have made my proudct switch feel super easy. Thanks to the team. Reviewed on: 18th March 2024

Saffron supported me when the Mortage rates raced th...

Saffron supported me when the Mortage rates raced though the roof and they stuck with the previously quoted rate. Reviewed on: 18th March 2024

Promptly and efficient

Promptly and efficiently dealt with, clear and precise documentation Reviewed on: 18th March 2024

Concise , clear advice.

Concise , clear advice. Customer relations great Reviewed on: 18th March 2024

Saffron have been great for me, their customer servi...

Saffron have been great for me, their customer service is always good. Reviewed on: 13th March 2024

When I Contact Saffron They Are Always Very Helpful.

When I Contact Saffron They Are Always Very Helpful. Every Member Of Staff I Have Spoken To Explain The Information So It Is More Easily To Understand. Reviewed on: 12th March 2024

User ID not working

I raised a case to reset my password. It still doesn't work and my account is locked. The first time I changed my password and the website hung for over 5 minutes and trying new temp password and changed password on a different device locked my account. After the second password reset my account locked on the first attempt to sign in using the Saffron generated password. I still have no access Reviewed on: 12th March 2024

Great service from the mortgage retention team

Great service from the mortgage retention team Reviewed on: 11th March 2024

Always helpful.

The lady I spoke with was very precise and very helpful. Gave me exactly what I needed as has her colleagues previously. Also got answered quite quickly when in queue. Reviewed on: 11th March 2024

Provided a mortgage when required - slightly expensi...

Provided a mortgage when required - slightly expensive compared with the market at the time. Reviewed on: 10th March 2024

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