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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

Dependable.

I only have cash ISA's with SWBS and annual renewals and new investments are simple. Their interest rates are not necessarily the best but they are dependable and you can always talk to someone - not always possible these days. More than happy to stay with them Reviewed on: 9th April 2024

I already have a Saffron account with an app.

I already have a Saffron account with an app. I opened a new Saffron online account. I received emails telling me my account is open with emails telling me to create a username and password with one email saying that they will text me a temporary password. In my application I gave my old account number. After waiting sometime for a temporary job password, I thought I would look at my Saffron app, to my surprise my new online account was with my old account. Why when applying for an online account didn't it include with the emails that "if you have a Saffron account with an app, your new second account is now on your app with your other Saffron account". Reviewed on: 8th April 2024

A very alert adviser

I had misunderstood a form, and one of the advisers took the trouble to ring me to check that I fully understood the instructions I was madating, which could have been against my interests. I was very impressed that the staff member was so diligent and alert. Reviewed on: 8th April 2024

Service as it Should Be

Having received the emailed maturity pack for my savings account, I found the the printable forms didn't seem to match my needs and, so, I telephoned the 0800 number provided. After only a short wait in a queue, the whole matter was dealt with courteously and efficiently by the first agent I spoke to. Reviewed on: 8th April 2024

Excellent customer service, all queries dealt with

Excellent customer service, all queries dealt with Reviewed on: 8th April 2024

No one called me back.

No one called me back. Still cannot log in Reviewed on: 8th April 2024

Royston Branch

The staff at Royston are always friendly, helpful & professional Reviewed on: 8th April 2024

Children’s accounts

I went to the nearest branch to open regular savings acs for my 3 grandchildren, having checked by phone that I could do that, only to be told that each application needed to be signed by a parent, so forms had to be taken away and posted back, which caused a delay in their opening, but happy with the product itself. Reviewed on: 8th April 2024

Customer service v The App

I've now downloaded the saffron app, however before I did the customer service from those I dealt with is 2nd to none truly fantastic, polite well mannered at funny we have good humour and still professional. In fact having the app has taken away the personal contact which I still believe is vital in this modern day Reviewed on: 8th April 2024

Helpful Staff

Had to have help with online banking and the lady on the phone was extremely patient and helpful Reviewed on: 8th April 2024

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