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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (11024 reviews)

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4.83

Based on 10,972 reviews, last reviewed 27th Aug 2026

66200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good service when contacting Saga Always a good response when dealing with there customer services and the cover on my car insurance, although not the cheapest, is very comprehensive o... Read more Reviewed on: 27th August 2026

Latest lowest rating:

1

Terrible customer service Rang to notify Saga that I have changed my address to a new house 2 miles down the road. I live in a rural area so I did not expect any changes to my ... Read more Reviewed on: 27th August 2026

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About this product

Saga offers three levels of car insurance for people over 50: Saga Plus, Saga Select and Saga Standard.

With Saga Plus, you can expect to pay the same price for two years if there are no changes. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Car Insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (11039)

ACCIDENT REPAIRS

We had quite a bad experience with Saga Insurance Underwriters, we found them to be quite rude and very unhelpful. Initially they could not find a body shop Toyota repair centre in or around the Birmingham area? The nearest on their list was 34miles away and they refused to collect the car. If we went with someone local outside of their listed contractors they would not provide a courtesy car which was included in our Policy with Saga. We had several conversations with Saga but they were not very helpful. We will not be renewing our Policy with Saga due to the unprofessional way the claim has been dealt with. Reviewed on: 23rd October 2018

at least a human answers

average cost, naughty admin charges. Reviewed on: 10th September 2018

INCOMPETENT

I would not recommend Saga to my worst enemy. They are incompetent and their internal communications are entirely non-existent. I really hope I never have to make a claim; they aren't even capable of setting up a simple car insurance policy without making numerous errors. Reviewed on: 18th August 2018

Car insurance

Helpful competitively priced. English based call centre Reviewed on: 15th August 2018

Reliable cover at a reasonable price

We have recently changed to Saga for our car insurance as the price was very good, we have not (thank goodness) needed to claim for any damage so I cannot comment on that. However when dealing with the call staff I have found them very helpful and polite. I would recommend giving these a go. Reviewed on: 17th July 2018

Best Price for Good Cover

I was pleased to see that my Saga quote beat the nearest by over Â£80. It was easy to apply on line and I feel confident at this company has been trading for quite a while with a good reputation. Reviewed on: 5th April 2018

Very expensive renewal quotes

Used SAGA for two cars over many years. Initially, premiums were very competitive and customer service was excellent. However, despite never making a claim on either motor policy, the renewal premiums for the same cars began to rise very significantly. I think SAGA were taking advantage of auto renewal and trying to sneak in massive rises, hoping their customer wouldn't notice or challenge the increases. Well, they were noticed and were challenged - resulting in a small reduction for being a loyal customer. However even after the reduction, it was easy to find alternative motor insurance offering the exact same cover for well under half the price. Result? This loyal customer bought motor insurance elsewhere. Lesson? Don't let insurance companies take your loyalty for granted. Use price comparison sites and vote with your cheque book. Hopefully, SAGA will eventually get the message and start treating "loyal customers" with more respect Might then give them another chance. Reviewed on: 7th December 2017

Decent price

Never made a car insurance claim in my life and always shop around. This year Saga were the cheapest and £25 cashback via quidco. Can't advise how good they might be as...never made a claim! Reviewed on: 27th November 2017

Reliable

Reliable and helpful. Not the cheapest, but I felt what was offered was worth the price Reviewed on: 1st October 2017

Avoid saga motor insurance

After a driver turned right into my car I think I've spent virtually everyday on the phone to saga , I had dashcam evidence which they told me to pass on to another company, called Claimsfast , then TOWERGATE wanted the dashcam footage I said claim fast had it they said Claimsfast wouldn't give it to them , then I was told Claimsfast didn't have the video anymore, I rang Claimsfast they said they did have the footage, you are just passed from pillar to post, still not sorted out , it's a lot of "who shot John " just not true. Dreadful experience , avoid saga Reviewed on: 29th September 2017

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