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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

97% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

STAY CLEAR OF SAGA.

STAY CLEAR OF SAGA. 14 months spent trying to sort out a straight forward shunt where van ran into my parked car with 3 family members on board.TP agreed he was responsible. 2 months later received policy invite. I Hit parked third party and 183% increase in premium. Complained twice adding photos. Sent complaints off for investigation. WHY? Photos were conclusive. 2 weeks later need to insure my car with anybody but Saga. Contact Saga to check if accident details had been updated. No. Asked agent to update description. No. But then suggests I take out another policy with .Saga. Left it to him. Insured with LivVic. To be on safe side, told agent of claim and not surprisingly 50% increase. Investigations by Saga a waste of time with senior exec reporting claim was an error (that somehow got worse during investigation and Saga stood by premium. Basically I had insured with another and she couldn't care a. toss. Contacted Ombudsman. Turned out to be as bad as Saga and extremely bias in that they could see Saga had done no wrong. Asked about Saga agent who wanted to sell me a policy. Said it was just a mock up. Showed them emails. No comment. In meantime Ombudsman agreed with Saga that there was no reason for them to recompense me for additional premium that was solely down to Saga failing to remove the false description from my policy. Who is the biggest criminal? My report is unbelievable, but genuine. Thank you for reading. Reviewed on: 18th July 2025

I think the price is a winner for me.

I think the price is a winner for me. Reviewed on: 18th July 2025

Simply the best

Quick and easy to go from quote to policy. Nothing hidden, all information is clear and easy to understand. Reviewed on: 18th July 2025

Amazing saga

We they gave me the amazing price for my car insurance,I couldn't believe how good price they gave me ,thank you saga Reviewed on: 18th July 2025

Great people on the phone, really listened to me

Great people on the phone, really listened to me Reviewed on: 18th July 2025

Replace a car key 3 hours on phone not a clue after...

Replace a car key 3 hours on phone not a clue after speaking to 9 people who should be sacked .8 years with this incompetent lot still no further 24hours later quick to take your money .do not touch with a barge pole you will be sorry .DISGUSTING SERVICE Reviewed on: 15th July 2025

Always competitive on price year on year.

Always competitive on price year on year. Easy options to deal with any queries either on the phone or online. Reviewed on: 26th June 2025

Saga. Is human centric

Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a human being. Not a policy holder and never a number. Value for money is the service and experience received as well as the price paid for the products Reviewed on: 14th June 2025

Great for the first year, but you have to phone afte...

Great for the first year, but you have to phone after that to get a more competitive price. Reviewed on: 12th June 2025

Car Insurance

They offer the best car insuranc Reviewed on: 12th June 2025

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