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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

96% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Straight forward and easy to use.

Saga staff are always helpful, knowledgeable and pleasant to deal with. Reviewed on: 5th October 2021

Excellent service under revised management, back to the good old days

Even during covid difficulties phones were answered well and the usual service prompt and efficient Reviewed on: 5th October 2021

The staff were friendly, knowledgeable and helpful.

The service was excellent, but like the whole industry, age was a negative factor in the quote. Reviewed on: 5th October 2021

Peace of mind.

Following a recent 'bump' everything was dealt with quietly and with no fuss. Once reported there were no further worries. Reviewed on: 5th October 2021

Excellent service and value for money

I have held a SAGA car insurance policy for a few years and have always found the staff friendly, helpful and efficient whenever I have had to call them. The policy premium being held for three years also ensures value for money. Reviewed on: 5th October 2021

Good Value

Reasonable cost for comprehensive insurance for an old car and for my age (75) Reviewed on: 5th October 2021

Trouble free claiming

My claim was dealt with by a single person who was very helpful and involved one phone call only Reviewed on: 5th October 2021

First class

Was informed most efficiently about my car policy, Reviewed on: 5th October 2021

Efficient smooth service

Having been with SAGA for several years, there is no doubt one feels at ease when driving, comfortable in the knowledge all aspects are covered. As soon as the renewal notice arrives, no hesitation - just say "yes please"! Reviewed on: 5th October 2021

Saga, does what it says on the tin!

Excellent customer service. You get to speak to an actual person after a few rings on the phone. The staff are knowledgeable and understand the questions being given to them. Any queries are quickly resolved. Reviewed on: 5th October 2021

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