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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9560 reviews)

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4.83

Based on 9,560 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

first class insureance

there three year deal the best thing in years Reviewed on: 29th September 2021

Best service ever lnsurance for home and car

Good fair prices on all products i have been sold Reviewed on: 29th September 2021

Excellent service with knowledgeable staff

All happening in telephone calls for help and guidance Reviewed on: 29th September 2021

Great no hassle service at a competitive price

First class service and attention to any problems is immediate and quickly rectified. Assured help when needed without any hassle Reviewed on: 29th September 2021

Outstanding

Totally satisfied with saga they really do understand their customers and are very easy to contact and have uk call centre Reviewed on: 29th September 2021

Trouble free application procedure

I had no problems with Saga and I am now in the second year of my insurance Reviewed on: 29th September 2021

A valued provider

When I was involved in a collision with another vehicle, Saga representatives dealt with my claim efficiently and promptly updated all progress with my claim Reviewed on: 29th September 2021

Great company

I live in Jersey, but at present I am working in Scotland cause of the COVID. They sorted out my insurance with no problem at all. Great service, very polite on the phone. Reviewed on: 29th September 2021

Easy to deal with

Moving to Saga and getting the policy set was easy and cheaper than renewing with current provider Reviewed on: 29th September 2021

The Human Touch Feels Good

Oh the relief of phoning up with a question and finding that you are able to talk to a human being. Saga provides a great telephone service. You speak to an intelligent human being who listens to your question and answers it. A one-step solution! Unlike the dreaded AI chat options or FAQs etc where so often you can't find the information needed or your problem doesn't fit neatly into one of the "typical" issues. My vote goes for the human touch. Well done Saga! Reviewed on: 29th September 2021

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