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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Professionals in Car Insurance

When you speak with Saga Car Insurance you are dealing with people who know their job inside out. They are also incredibly polite and nothing is too much for them to help you. Reviewed on: 29th September 2021

Very helpfull explaining car insurance

Great service and great customer service Reviewed on: 29th September 2021

Excellent, easily accessible advice from a trusted company.

Excellent, easily accessible advice from a trusted company. Everything about dealing with saga is straightforward: from the first promptly answered phone call, to the details of cover in the documents. The staff at the CallCenter speak to me about insurance in language I understand, which is pretty remarkable in the insurance industry, in my experience. I completely understand the motor insurance cover that I am paying for and it is tailored to meet my needs. I have the full confidence that I can go anywhere in my car, safe in the knowledge that should something untoward happen, I will have someone to turn to who can resolve any issue satisfactorily, and without unnecessary worry on my part. I am particularly pleased in that I have fixed my motor insurance price for three years. I found this very attractive when renewing my motor insurance. I would have no hesitation in recommending saga to any one who is fed up with looking at comparison websites and then finding out that something is amiss in the small print. With saga, what you see and what you are told is exactly what you get, expert advice from a trusted company. Reviewed on: 29th September 2021

whenever we are in contact we have always found the staff helpful

nothing is too much trouble for them Reviewed on: 29th September 2021

best value

customer service excellent good value very confident with the service and the company Reviewed on: 29th September 2021

The best

Excellent car insurance provider Reviewed on: 29th September 2021

Good cover at a sensible price

We now have car and caravan insurance with Saga. Both prices were cheaper for the same cover with our previous insurance companies. Reviewed on: 29th September 2021

Excellent customer service

Each time I have had to contact the saga customer service team they have always given excellent service. If they haven’t been able to answer my query there & then, they get the info & call me back Reviewed on: 29th September 2021

Knowledgable staff

Just good to discuss policy with great staff and be dealt with in a timely manner Reviewed on: 29th September 2021

Loyalty misplaced.

After being loyal to the same insurance company for many years, and being ripped off for my loyalty, I Found Saga. They offered me a better product and at a price that was at least a third less than I was informed that the former company wanted for renewal. The person in Saga that I spoke to was helpful to friendly and informative. Saga keep me informed of motoring news as well as other products that I may be interested in. The online magazine is also interesting. Reviewed on: 29th September 2021

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