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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9560 reviews)

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4.83

Based on 9,560 reviews, last reviewed 24th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Competitive Fully Comprehensive Insurance

Easy to deal with and prompt responses. Reviewed on: 29th September 2021

3 year cover

Totally professional service offering 3 year cover with no increase in premiums. Reviewed on: 29th September 2021

Professionals in Car Insurance

When you speak with Saga Car Insurance you are dealing with people who know their job inside out. They are also incredibly polite and nothing is too much for them to help you. Reviewed on: 29th September 2021

Very helpfull explaining car insurance

Great service and great customer service Reviewed on: 29th September 2021

Excellent, easily accessible advice from a trusted company.

Excellent, easily accessible advice from a trusted company. Everything about dealing with saga is straightforward: from the first promptly answered phone call, to the details of cover in the documents. The staff at the CallCenter speak to me about insurance in language I understand, which is pretty remarkable in the insurance industry, in my experience. I completely understand the motor insurance cover that I am paying for and it is tailored to meet my needs. I have the full confidence that I can go anywhere in my car, safe in the knowledge that should something untoward happen, I will have someone to turn to who can resolve any issue satisfactorily, and without unnecessary worry on my part. I am particularly pleased in that I have fixed my motor insurance price for three years. I found this very attractive when renewing my motor insurance. I would have no hesitation in recommending saga to any one who is fed up with looking at comparison websites and then finding out that something is amiss in the small print. With saga, what you see and what you are told is exactly what you get, expert advice from a trusted company. Reviewed on: 29th September 2021

whenever we are in contact we have always found the staff helpful

nothing is too much trouble for them Reviewed on: 29th September 2021

best value

customer service excellent good value very confident with the service and the company Reviewed on: 29th September 2021

The best

Excellent car insurance provider Reviewed on: 29th September 2021

Good cover at a sensible price

We now have car and caravan insurance with Saga. Both prices were cheaper for the same cover with our previous insurance companies. Reviewed on: 29th September 2021

Excellent customer service

Each time I have had to contact the saga customer service team they have always given excellent service. If they haven’t been able to answer my query there & then, they get the info & call me back Reviewed on: 29th September 2021

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