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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

78% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

very satisfied

very satisfied, comprehensive cover and good customer support Reviewed on: 29th September 2021

Great customer service

Always available to contact, either by mail or in person. Policy wording clear and concise. Superb website full of information and news. Friendly, trustworthy and accessible. Reviewed on: 29th September 2021

Good value

Great value , price frozen for three years Reviewed on: 29th September 2021

Excellent cover, Competitive price

Excellent comprehensive cover at a decent price. Saga are also very easy to deal with and have very good customer service advisers. Reviewed on: 29th September 2021

Excellent company

Good experience sorting insurance out. Reviewed on: 29th September 2021

The Best

Simply, a great service! Never had a problem, everything is quick and easy. Can't recommend this highly enough. Reviewed on: 29th September 2021

excellent product and staff

lovely staff, very friendly and knowlegable Reviewed on: 29th September 2021

Fast and efficient

Good price and efficient service and a good experience Reviewed on: 29th September 2021

Great customer service and prices

Very happy to take a fixed 3 year deal on car insurance thereby saving money. Queries dealt with quickly and efficiently and an extremely happy with Saga. Reviewed on: 29th September 2021

Efficient and Effective

Very understanding and helpful on the phone don’t hurry , make you feel this company is grateful for your call Reviewed on: 29th September 2021

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