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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Good Customer Service

Always polite on the phone and easy to get through to. Helpful even when I had complex problems. Good value for money. Reviewed on: 29th September 2021

Flexible products, great prices and friendly customer service

I originally took out a Saga policy as it was one of the cheapest. At renewal I was pleased to speak to a very friendly advisor who allowed me to configure my policy according to my specific needs and then lock in the price for two years. Reviewed on: 29th September 2021

Always competitive prices!

I think it's excellent that Saga offers competitive prices. They're very quick and efficient to deal with. I've been offered the same insurance premium many years in a row and its the best price around. Reviewed on: 29th September 2021

Excellent service and very good value

I moved from another insurance company allegedly looking after older drivers and the difference was amazing Reviewed on: 29th September 2021

10 out 10

Friendly staff good value for money Reviewed on: 29th September 2021

Very suitable for older driver

Parts of its cover cannot be found elsewhere Reviewed on: 29th September 2021

Car insurance

Being offered a 3 year deal made it more manageable. Reviewed on: 29th September 2021

Slick and efficient.

Nice friendly staff who are always courteous and helpful. Reviewed on: 29th September 2021

Great service and a great product

Great service and a great product. Superb prices. Staff that are knowledgeable and helpful Reviewed on: 29th September 2021

Value for the over 60s

I think saga are a fair and understanding company have great customer connections understand our every needs Reviewed on: 29th September 2021

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