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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent customer service

Friendly, very helpful and polite Reviewed on: 28th September 2021

A positive experience

I like that I can speak to a real person and have always found advisors courteous and helpful. Reviewed on: 28th September 2021

Great Customer support

I did my normal ringing around and suffice to say even though I could get it a little cheaper, the service was much better via Saga and this tipped my decision Reviewed on: 28th September 2021

Car insurance

Very easy to deal with and got a good deal for three years Reviewed on: 28th September 2021

very good company

Saga has been a very good insurtance company Reviewed on: 28th September 2021

Excellent provider of home and car insurance.

Easy to arrange and great price on both my car and house insurance. Reviewed on: 28th September 2021

Bitterly Disappointed

As a long standing customer with policies for House and Contents Insurance and Travel Insurance I was bitterly disappointed with the lack of effort to be competitive with my recent Motor Insurance Policy renewal. No effort made what so ever. Felt really badly treated and will not be renewing House or Travel at the next oppertunity to renew. Reviewed on: 28th September 2021

Great fixed price

Competitive price fixed for 3 years Reviewed on: 28th September 2021

An insurer that has customer satisfaction front and centre

SAGA has excellent policies and the numerous add ons on the website are interesting and useful. SAGA are simply interested in the customers wellbeing not simply their custom. Reviewed on: 28th September 2021

Explained in a way you understand

Saga use normal words to explain things to you in a manner that you understand . Not everybody knows the industry lingo Reviewed on: 28th September 2021

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