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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Change of car process

Change of car process, customer service were great, made the process very straight forward. Arranged on day acquired new car without any problems or delays. Reviewed on: 8th October 2025

Great cover.

Great cover that understands and looks after the older driver. Reviewed on: 8th October 2025

good customer service always focused on customer req...

good customer service always focused on customer requirements Reviewed on: 8th October 2025

Long standing customer

I've had Saga car insurance for several years and have found them competitive.I recently bought a new car and found the changeover process for insurance to be very straightforward. Reviewed on: 8th October 2025

Excellent customer service

While arranging my car insurance with Saga, I encountered a technical issue when trying to make the payment online. I contacted customer services, and they were able to process the payment over the phone. However, I later noticed I had been overcharged. A representative promptly called me back to explain the situation and arranged for a refund via cheque to correct the overpayment. Despite the initial hiccup, the customer service was excellent; responsive, courteous, and efficient. I'm also pleased with the quote, which saved me around £75 compared to last year. Overall, a positive experience. Reviewed on: 8th October 2025

3 year option advantage

Cost if insurance varies year on year making it necessary to obtain competitive quotes each year, however the 3year option takes some of the worry about this away. Reviewed on: 8th October 2025

Top class at a very reasonable price.

Everything you need covered at a surprisingly good price.It covers misfueling fabulous cover. Reviewed on: 7th October 2025

Cheap and easy

Cheap and easy to sign up , good value Reviewed on: 7th October 2025

Efficiency and value.

Efficiency and value. Easy renewal Reviewed on: 7th October 2025

Its so pleasant to be able to talk to a real person.

Its so pleasant to be able to talk to a real person who is engaging, pleasant and knowledgeable. Victoria was most helpful and took time to explain other suitable products I might be interested in. Reviewed on: 7th October 2025

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