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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

The company is looking good

The company is very Strightforward, and we'll informative in trying to help us in our needs Reviewed on: 26th September 2021

Fixed price for 3 years

Always helpful and you get to speak with a human being without any hassle. Reviewed on: 26th September 2021

Great service

Very quick and easy to use for car, home and building insurance. Reviewed on: 26th September 2021

Took the stress out of bad incident

Our car was broken into while abroad . Saga dealt with the situation with out any stress to use Reviewed on: 26th September 2021

Superb customer care - THEY COMMUNICATE

As the title suggests communication is everything - that and the fact they treat us like the decent human beings we are - not suspicious - they believe in us as responsible adults. Thank you Saga - how refreshing! Reviewed on: 26th September 2021

Pleasent to deal with

Not the cheapest but with their price match offer and three year fixed price deals they are competitive. Reviewed on: 26th September 2021

A pleasure

Simply put, no hassle no pain easy peasy Reviewed on: 26th September 2021

Good telephone response

It is always nice to be able to speak to a human rather than an automated telephone system. Reviewed on: 26th September 2021

Excellent company to deal with

Car insurance made easy with very patient help on the phone when necessary Reviewed on: 26th September 2021

Fairly priced

British Call Centre, easy to understand website and documents. Fair to existing customers. Reviewed on: 26th September 2021

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