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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

3 year fixed policy

Very good hassle free staff cannot be more efficient. Reviewed on: 25th September 2021

Excellent car insurance

Not the cheapest car insurer but excellent service and customer care well worth the extra few pounds well done SAGA Reviewed on: 25th September 2021

Excellent Service all round

Good priced insurance, no fuss policy. Easy to contact and do as the say, lots of information given... Reviewed on: 25th September 2021

Professional

Very pleased with the three year car insurance with Saga. It saves the yearly hassle of shopping around for the best deal. Reviewed on: 25th September 2021

Care free car insurance

Most insurance companies are available on line only but Saga personnel are always on the end of the phone with a cheerful voice ready and willing to deal with all enquiries. Reviewed on: 25th September 2021

GREAT VALUE AND SERVICE

I love that a breakdown service is included cost of this, plus the price is guaranteed for 3 years. When I had an issue with the misplacement of my car keys, I received great customer service from the representative I dealt with. Reviewed on: 25th September 2021

Great service

Good cover at a competitive price with the benefits of Saga membership. Reviewed on: 25th September 2021

Reasonably priced car insurance

Great perks go along with this reasonably priced car insurance. Reviewed on: 25th September 2021

Like the three year price promise

I have always returned to Saga car insurance because they offer excellent customer service with thoughtful extras such as the three year insurance promise which rewards loyalty as so many don’t. Reviewed on: 24th September 2021

Excellent customer service.

They answer the telephone straight away or within a few minutes. Their employees put the customer first and are always extremely professional, polite and helpful. Their prices are competitive and they always find the best deal for customers. Reviewed on: 24th September 2021

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