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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Think of a number and double it .

Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received verification without date . After considerable effort got through to them again once again received verification and they have cancelled it 25 days before its expiry ,I wouldn't touch them again with a barge pole. Reviewed on: 3rd November 2025

WEB SITE EXTREMLY EASY TO USE.

WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOOSE THE RIGHT AMOUNT TO COVER ALL MY CONTENTS. Reviewed on: 14th October 2025

Feel they are trustworthy and compassionate.

Feel they are trustworthy and compassionate. Reviewed on: 13th October 2025

A great company

A great company to deal with, easy to talk to. Reviewed on: 13th October 2025

sage were very efficient

sage were very efficient -- the conditions and alternatives were made clear and I could make the application without doubts. Reviewed on: 11th October 2025

Good comprehensive insurance and very reasonably pri...

Good comprehensive insurance and very reasonably priced too. Great customer service. I would definitely recommend. With the 3 year guaranteed price cap the renewal price remains the same unless you make a claim. Reviewed on: 9th October 2025

Great home insurance company

Very easy to apply for and good value. Reviewed on: 6th October 2025

Customer service highly rated..

We have been with Saga for quite a few years now, both for home and car insurance, and we highly rate the customer service. The representatives are friendly courteous and knowledgeable. The costs are fair and we feel have confidence that in the event should we need them, they will cover our needs. Reviewed on: 29th September 2025

Awesome customer experience.

Awesome customer experience. Advisor incredibly customer focussed. Less than 5 minutes to process my claim and settled within the hour, Reviewed on: 26th September 2025

Home insurance

The staff are really helpful when ever I have phoned tham Reviewed on: 24th September 2025

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