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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.70

Based on 2,707 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added. In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim. Needless to say a subject access request has gone in for access to that telephone call. Reviewed on: 6th January 2022

Think of a number and double it .

Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received verification without date . After considerable effort got through to them again once again received verification and they have cancelled it 25 days before its expiry ,I wouldn't touch them again with a barge pole. Reviewed on: 3rd November 2025

WEB SITE EXTREMLY EASY TO USE.

WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOOSE THE RIGHT AMOUNT TO COVER ALL MY CONTENTS. Reviewed on: 14th October 2025

Feel they are trustworthy and compassionate.

Feel they are trustworthy and compassionate. Reviewed on: 13th October 2025

A great company

A great company to deal with, easy to talk to. Reviewed on: 13th October 2025

sage were very efficient

sage were very efficient -- the conditions and alternatives were made clear and I could make the application without doubts. Reviewed on: 11th October 2025

Good comprehensive insurance and very reasonably pri...

Good comprehensive insurance and very reasonably priced too. Great customer service. I would definitely recommend. With the 3 year guaranteed price cap the renewal price remains the same unless you make a claim. Reviewed on: 9th October 2025

Great home insurance company

Very easy to apply for and good value. Reviewed on: 6th October 2025

Customer service highly rated..

We have been with Saga for quite a few years now, both for home and car insurance, and we highly rate the customer service. The representatives are friendly courteous and knowledgeable. The costs are fair and we feel have confidence that in the event should we need them, they will cover our needs. Reviewed on: 29th September 2025

Awesome customer experience.

Awesome customer experience. Advisor incredibly customer focussed. Less than 5 minutes to process my claim and settled within the hour, Reviewed on: 26th September 2025

Home insurance

The staff are really helpful when ever I have phoned tham Reviewed on: 24th September 2025

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