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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2710 reviews)

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4.69

Based on 2,710 reviews, last reviewed 9th Mar 2026

94% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2710)

Excellent

I've always had positive response from Saga. It's never been negative Reviewed on: 28th September 2021

Lost hearing aid

I am only able to hear in one ear which requires a hearing aid (private) because National Health hearing aids are not suitable, I have a particularly severe hearing loss, and when I lost it at a Garden Centre I did all I could to inform them of my loss and encourage them to search for the item, which is very small. I did this on two occasions once when I realised the aid was lost and once again in the morning to ensure that they had searched. They did search, but declared that the vacuum cleaner was industrial and there would be no problem hoovering it up . I immediately informed Saga and stated that such was my hearing loss that I required the hearing to be supplied by my Audiologist who could issue me a replacement within 24 hours any weekday. This was vital because this back up enables me to be able to hear which is not possible without a specialist aid. Your service was superb, I arranged for the original details of purchase through my audiologist to be forwarded to Saga and a cheque was very promptly dispatched and a replacement aid able to be supplied without delay. Exceptional service from your company you are highly rated in my opinion. I also hold motor insurance with your Company who dealt with a no blame case very quickly, and a replacement car was delivered promptly. Reviewed on: 28th September 2021

Excellent customer service

After ringing to pay for house insurance & going through to the wrong area, I was told I would get a call back. Within a couple of minutes this happened. It makes a lovely change for companies to do what they say they are going to do. Reviewed on: 28th September 2021

Customer Service

Customer service is swift and clear. Reviewed on: 28th September 2021

Fabulous no nonsense hoe insurance

Easy to talk to , web page is easy to navigate too - quality customer service, fair prices and we took out our car insurance on the basis of our home insurance service from Saga Reviewed on: 28th September 2021

great service

great service at a great price, simple online storage of documents that you cannot loose! Reviewed on: 28th September 2021

Reliable and caring

Saga looked after my traumatic house fire in such a caring way Reviewed on: 28th September 2021

Helpful Call Taker

The call taker advised me that my coverage included legal services and in conversation I explained that my wife had recently sustained a broken hip when nursing staff in the hospital she was in did not raise the rails on the side of her bed. The call taker gave me the number to call from which I got good legal advice. Reviewed on: 28th September 2021

Supportive

A very caring organisation with friendly service staff who are always helpful and understanding. Reviewed on: 28th September 2021

Great company

Always very helpful staff very keen to sort any problems you may have and always pleasant to talk to Reviewed on: 28th September 2021

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