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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3105 reviews)

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4.76

Based on 3,105 reviews, last reviewed 10th Sep 2026

36300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great job. Great job. Well done. Thank you. Reviewed on: 10th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3105)

Easy company to work with

Very easy to deal with and like the 3 year fixed option Reviewed on: 29th September 2021

Helpful

Every conversation I have had with SAGA regarding House or Car Insurance has been very informative and helpful. Reviewed on: 29th September 2021

Excellent customer service

Renew process a pleasure, recommending options to my benefit. Reviewed on: 29th September 2021

Fixed price for three years deal

When Saga approached me 18 months ago about renewing my house/contents insurance I sat up and noticed. Not only was it cheaper than my current provider but it was fixed for three years. Enough said. Reviewed on: 29th September 2021

My claim

I had a flood in my home, made a claim within a few days but it took Saga months to process the claim because 'they lost my file.' An assessor was appointed who visited my home once then all other communication was done over the phone. The amounts allowed for repair were astonishing. Assessor stated that their contractors could do the work for less than 1/3 of my quotes. When questioned, he was unable to confirm that said contractors were qualified. Who wants handyman working on their home? After a long battle (over the phone), I felt I had no other choice than to settle for less than 1/3 of what it cost me for the repairs. Saga promise the world but certainly didn't deliver. Reviewed on: 29th September 2021

Excellent Product and Service

Clear and easily understood product coupled with great customer care by the telephone team make this a very easy company to deal with. Explained in plain terms with little red tape. Reviewed on: 29th September 2021

Excellent value

To keep the same price for few years is excellent idea Reviewed on: 29th September 2021

Saga home insurance

Saga insurance are experienced insurance providers, with very helpful and friendly advisers. Reviewed on: 29th September 2021

Great company to deal with.

Excellant at dealing with claims Reviewed on: 29th September 2021

Super easy

I wanted new insurance fo my Motorhome & at that time my house insurance was up for renewal Saga gave the better deal super easy Reviewed on: 29th September 2021

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