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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.47 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

quick enough taking your money but when you put a claim in they will do anything not to pay you out.

The worst company I've ever had to deal with. they take six days to answer your questions then they will do their utmost to get out of paying out for a claim. Reviewed on: 4th December 2021

A company that does not settle a claim

My parents in their 80’s were burgled in July. All relevant police reports a receipts we produced for evidence. Every piece of documentation from photographic evidence, police reports, original receipts and full disclosure reports were submitted. The company is still stalling to make any reparations and settlement. Customer service has been appalling with us constantly chasing our claim. This company is more than happy to take your payment, but God forbid you place a claim through your household insurance the obstacles place before you to impede payment are unimaginable. We have now been waiting over 5 months for any action to be taken. For an incident that had taken place in July there is a strong possibility this will still be unresolved before the end of 2021 ! An appalling company to make a claim from. Avoid should you need to make a claim. Reviewed on: 23rd November 2021

Extremely poor and unsatisfactory claims process, which they "outsource" to other insurers and then do nothing to help to resolve

Absolutely rubbish at resolving a simple water pipe leak. And all those people who say the process of insuring with Saga is simple - why yes it is! But wait until you have a claim that gets messed up by their insurance partners.and they absolve responsibility..... 5th September to 17th November seems an awful long time to fix one internal water pipe leak! And given now that the inaction has destroyed most of the fitted bedrooms furniture (valued at £39k), the whole hall, one shower room, the family bathroom, the kitchen and utility room (another £29k) and we have been moved out since the end of September and are looking at at least another 6 months!!! I would not wish that on anyone, let alone two pensioners with chronic health conditions the impacts of which have been reported to all insurers involved from day 1! As of 22nd December 11am, still no satisfactory resolutions. Reviewed on: 22nd November 2021

Simply the best.

The only company to tailor your policy to your specific requirements and budget, offer class leading service and offer a 3 year price promise. Reviewed on: 10th October 2021

most efficient with regards to renewals.

There is always someone to talk to if there is a problem. Reviewed on: 9th October 2021

Totally reliable for long term

I spend more than 60 days traveling around the UK or the world, very important as very few companies cover and gives you peace of mind. The price is acceptable against others and will no doubt Renee when due. Reviewed on: 8th October 2021

Older and bolder

Far cheaper than other companies and easy to understand online Reviewed on: 8th October 2021

First class service

Always try to be helpful and considerate at all times. Reviewed on: 7th October 2021

Great company always helpful

Quick precise clear and good value Reviewed on: 6th October 2021

Fantastic company

Very helpful goes above to get it sorted for you Reviewed on: 6th October 2021

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