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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2709)

Extremely poor and unsatisfactory claims process, which they "outsource" to other insurers and then do nothing to help to resolve

Absolutely rubbish at resolving a simple water pipe leak. And all those people who say the process of insuring with Saga is simple - why yes it is! But wait until you have a claim that gets messed up by their insurance partners.and they absolve responsibility..... 5th September to 17th November seems an awful long time to fix one internal water pipe leak! And given now that the inaction has destroyed most of the fitted bedrooms furniture (valued at £39k), the whole hall, one shower room, the family bathroom, the kitchen and utility room (another £29k) and we have been moved out since the end of September and are looking at at least another 6 months!!! I would not wish that on anyone, let alone two pensioners with chronic health conditions the impacts of which have been reported to all insurers involved from day 1! As of 22nd December 11am, still no satisfactory resolutions. Reviewed on: 22nd November 2021

Simply the best.

The only company to tailor your policy to your specific requirements and budget, offer class leading service and offer a 3 year price promise. Reviewed on: 10th October 2021

most efficient with regards to renewals.

There is always someone to talk to if there is a problem. Reviewed on: 9th October 2021

Totally reliable for long term

I spend more than 60 days traveling around the UK or the world, very important as very few companies cover and gives you peace of mind. The price is acceptable against others and will no doubt Renee when due. Reviewed on: 8th October 2021

Older and bolder

Far cheaper than other companies and easy to understand online Reviewed on: 8th October 2021

First class service

Always try to be helpful and considerate at all times. Reviewed on: 7th October 2021

Great company always helpful

Quick precise clear and good value Reviewed on: 6th October 2021

Fantastic company

Very helpful goes above to get it sorted for you Reviewed on: 6th October 2021

Superb Product

I can not fault the product and the staff you have working for you. All i can say is keep up the good work , excellent. Reviewed on: 6th October 2021

Good value, good communication

Clear communication via email, value for money Reviewed on: 6th October 2021

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