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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2710 reviews)

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4.69

Based on 2,710 reviews, last reviewed 9th Mar 2026

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2710)

Satisfied customer

Good price exactly what we needed for our flat Reviewed on: 10th September 2021

Excellent

Good efficient service nice people Reviewed on: 10th September 2021

Satisfied Customer

You do not know how good your insurance policy is until you have to make a claim against it. Well I did claim against it. And I was supported and kept informed along the way by a knowledgeable claims handler all during the Covid Pandemic to a successful agreement on damages claimed against my Saga Home Policy. Reviewed on: 10th September 2021

Rigorous and efficient.

I broke a camera - driven over by a lorry - don’t ask…. I rang to make a claim and the staff were incredibly efficient and helpful. It was settled in one phone call. Service felt personal, efficient and the person was also empathetic about what had happened. Reviewed on: 10th September 2021

Easy to understand paperwork

Wording in the renewal documents was in plain english such "property vacant for 60 days in a row". Cover not included or options easily identified Reviewed on: 9th September 2021

Great Deal

Very pleased with my contents home insurance policy and the price i paid for a 3yr fixed term. Reviewed on: 9th September 2021

House Insurance at it's Best

I think the House insurance product with Saga is one of the best products we have available on the market. Amazing cover unique to specific customer needs, supporting vulnerable customer with i's truma cover is 2nd to none and also having services' available like the fraud and csam helpines is so very needed in this digital world we live in. Well done Saga Reviewed on: 7th September 2021

Expensive

They do little and are very expensive. I will be avoiding them in the future. Reviewed on: 7th September 2021

Good company

Knowledgeable staff and I got what I was asking for, second time I have used this company and feel pleased about the outcome. Reviewed on: 6th September 2021

Boiler repair

We were without hot water for heating and shower in december and our insurance stepped up and got it working Reviewed on: 6th September 2021

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