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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Quick to respond

Dried out the flooded ground floor then replaced all damaged floor coverings and furniture with new very efficiently Reviewed on: 4th October 2021

Consistency and Competitive

Easy to deal with and competitive. Trustworthy. Reviewed on: 4th October 2021

Always helpful and pleasant to deal with.

I have always found SAGA a great company to deal with. Staff are very knowledgeable and helpful and treat me as an individual. They always have that personal touch that is lacking in so many other companies. Reviewed on: 3rd October 2021

Good at their job

We have had saga home and car insurance for several years along with travel but not every year did we need it. So we quite happy with saga. Reviewed on: 3rd October 2021

Polite, helpful & very satisfied with the service

As above. Extremely polite and very helpful regarding my questions also with my car insurance. The need to make new & existing customers at ease & to meet their needs is very important. Reviewed on: 3rd October 2021

Saga home insurance is the best

I’m 100% happy knowing that I’m fully covered by a professional company whose fair, honest and people caring which means that I will always have faith in Saga knowing they’ll always look after the important stuff that’s very important to the customer Reviewed on: 3rd October 2021

Best service on the market

First class insurance best on the market the reassurance given to customers is satisfing Reviewed on: 3rd October 2021

Great !

Never needed to claim,but great people to talk to and great price for thee cover offered. Reviewed on: 3rd October 2021

Great to deal with Saga

We have subsidence and we’re quickly helped, very good companies used by Saga to process our problem which is ongoing Reviewed on: 3rd October 2021

Helpful, honest company

There is always have a real person on the end of the phone who is helpful and knowledgeable. Reviewed on: 3rd October 2021

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