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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Good cover at a good price.

Easy to use and easy to contact, with helpful staff. Reviewed on: 3rd October 2021

Excelent product and service

Saga responds very quickly when you have to make a claim, and work very quickly and efficiently when you make a claim, Reviewed on: 3rd October 2021

Efficiency

Staff are very knowledgeable helpful and do not rush when on the phone.We feel very secure having both home and car insurance with Saga.The products are of a very high quality. Reviewed on: 3rd October 2021

Quality service and customer care.

A quality company with great products and customer service at competitive rates. Reviewed on: 2nd October 2021

excellent service

excellent service prefect price the same for 3 years quick and easy to set up with the friendly staff Reviewed on: 2nd October 2021

Trouble free insurance?

Easy to take out. Seems a reasonable price. I hope if a claim comes along it will be dealt with in the same manner. :) Reviewed on: 2nd October 2021

Good value, easy to manage and delivers!

Overall home insurance is good value for money and easy to manage. Have not claimed on main home insurance, but recently claimed for an emergency plumbing problem and the leak was dealt with quickly and very efficiently. Was pleasantly surprised and pleased with the service. Reviewed on: 2nd October 2021

Easy Peasy

Easy insurance to set up online in the first place. 3 years same price for same cover! What’s not to like! Reviewed on: 2nd October 2021

Polite, professional service.

My claim was dealt with speedily with a caring attitude and a professional manner. I was also kept updated during the process. I cannot fault the Saga agent (Billy) I dealt with. Reviewed on: 2nd October 2021

HOME INSURANCE

I have not needed to make use of your service so far but satisfied with your regular updates . Reviewed on: 2nd October 2021

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