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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2710 reviews)

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4.70

Based on 2,710 reviews, last reviewed 9th Mar 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2710)

excellent service

When I crashed my car last year SAGA handled the case with great efficiency and to my best satisfaction. Reviewed on: 27th August 2020

Terrible absolute disgrace

You think you are getting your product from SAGA you are not!! They use contractors and subcontractors Axa-Bvs- Lloyd's and you have to jump through hoops to get things resolved!!! They text message you and phone but you cant then phone back as well as they dont reply in writing plus I have been given different information on both phone calls absolute nightmare!!! My situation is still not resolved. They were quick to offer a cash settlement on first visit, now however, after me doing all the running around as I was advised that I had to source the solution!... On top of that they requested headed paper and dont seem happy with email communication?? Very strange you Saga_lloyds text message and phone. SAGA you are hiding behind other companies and this is misleading for your loyal customers whom relate to your brand. Reviewed on: 27th August 2020

Best on the market

website easy to explore,price excellent,3 yr deal good Reviewed on: 27th August 2020

Excellent service

Found the home insurance exactly as I required Reviewed on: 27th August 2020

excellent service and competitive quotes

Enquired about offer on house insurance with price fixed for 3 years and found the quote to easily beat our existing provider. Reviewed on: 27th August 2020

Excellent value for money

Helpful and informative staff too Reviewed on: 27th August 2020

Home insurance

Website was so easy to use and the contents insurance was straightforward and easy to understand,recommended. Reviewed on: 27th August 2020

great value

easy to talk to kept the confersation plain and simplewhen having to enquire about a quote Reviewed on: 26th August 2020

Great value for money and fixed for 3 years !!!

Most other insurance companies add an additional percentage to the renewal quote each year, basically hoping the customer ( in particular the elderly ) accept the renewal quote as competitive and are duped into theses dishonest practises. However Saga use transparent and honest business practices, offering a fixed price home insurance policy for a period of 3 years...... Reviewed on: 26th August 2020

Long standing

I have been with Saga now for several years and have never had any complaints, they have always been very good the personel know there stuff. Reviewed on: 26th August 2020

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