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Saga: Home insurance reviews

4.68
Based on 2,700 reviews, last reviewed 29th Sep 2025
5500% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Customer service highly rated.. We have been with Saga for quite a few years now, both for home and car insurance, and we highly rate the customer service. The representatives are fr... Read more Reviewed on: 29th September 2025
David T's avatar
David T

Latest lowest rating:

1

7 years loyalty results in 97% premium increase Annual renewal premium suddenly jumped up by 97% despite no changes in my circumstances or risk. Reviewed on: 22nd August 2025
Chris R's avatar
Chris R

About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2700)

Home Insurance

5
Saga are the only company to have Home Insurance and Emergency Cover all in the one Policy Reviewed on: 30th September 2021

Good customer service

5
Real people on the end of a phone line which is answered quickly Reviewed on: 30th September 2021

honour their promises

5
slight misunderstanding resulted in disadvantage to me, they rectified it promptly to my satisfaction. Reviewed on: 30th September 2021

Actually talk to a person

5
Brilliant service someone always there to help you, no auto answers and push a number to refer you. Reviewed on: 30th September 2021

Great Service

5
Prompt efficient service and good value for money Reviewed on: 30th September 2021

First class service

5
I went to Saga home insurance after my previous provider increased my premium. When I got my renewal for my separate gas boiler service from British Gas, it worked out that I was getting my whole home insurance and maintenance package from Saga cheaper than the British Gas contract. In total, I am saving over 60%. Reviewed on: 30th September 2021

always helpfull when I telephone for help

5
in the past all my enquiries were dealt with Reviewed on: 30th September 2021

Excellent cover

5
Proper straightforward service,no gimmicks,just the way it should be. Reviewed on: 30th September 2021

Saga4Me

5
Staff at Saga are well informed, friendly and helpful to respond to my queries. I always recommend them. Thank you. Reviewed on: 30th September 2021

Excellent!!

5
I have found this company excellent to deal with. They are true to their word when they say you insurance will stay the same for a period of time. I am now on the 3rd year of a fixed price. Reviewed on: 30th September 2021

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