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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3105 reviews)

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4.76

Based on 3,105 reviews, last reviewed 10th Sep 2026

36300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great job. Great job. Well done. Thank you. Reviewed on: 10th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3105)

Saga home insurance is the best home insurance I can...

Saga home insurance is the best home insurance I can find. Everything is spelled out in the clearest language. I have never claimed but renew every year. I recommend to all my friends. Reviewed on: 26th August 2026

good value, but a concerning experience

We have our car and home insurance with Saga and have generally been very happy with them. Their prices have been competitive and, until recently, we had never had any reason to complain. Unfortunately, I contacted them recently to ask whether some non-structural DIY I was considering would be covered under my policy. I hadn’t started the work - I was simply checking first to make sure I was complying with the terms of my insurance. Two days later, I received a letter saying my insurance had been cancelled. This was incredibly shocking. It appears that something was misunderstood between the call centre and the underwriter, but rather than clarifying the situation, the policy was simply cancelled. It then took numerous calls and emails before I finally reached someone who reviewed the case properly and confirmed that Saga had made a mistake, and they reinstated the policy. I’m pleased they ultimately put things right, but the experience has seriously shaken my confidence in them. I now feel nervous about carrying out even basic painting or DIY in my own home in case asking a question results in my insurance being cancelled again. After being a loyal customer and previously having a very positive view of Saga, this was a deeply disappointing and unnecessarily stressful experience. Reviewed on: 26th August 2026

Over the years insured with many insurers .

Over the years insured with many companies. I believe saga values my custom to continue my insurance with Saga . Postive experience . Reviewed on: 26th August 2026

Very easy to set up Home Insurance

Very easy to set up Home Insurance online, fixed (Capped?) for 3 years. All information presented in a readable form. Reviewed on: 26th August 2026

The Best

It is very affordable and good value Reviewed on: 26th August 2026

Easy setup. Comprehensive cover.

My policy was easy to set up and provides all the cover I need. The price was very competitive. Reviewed on: 26th August 2026

Very pleased with Saga insurance

Very competitive pricing and good customer service. Reviewed on: 26th August 2026

Had a leak were there right away

Had a leak were there right away Reviewed on: 26th August 2026

Currently processing our claim which is proceeding well

Currently processing our claim which is proceeding well Reviewed on: 26th August 2026

Good result.

When the radiator leaked in the bedroom and damaged the carpet, you replaced it with a new one. Reviewed on: 26th August 2026

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