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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.47 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

Excellent and friendly service

approachable and friendly and easy to understand Reviewed on: 30th September 2021

Home Insurance

Saga are the only company to have Home Insurance and Emergency Cover all in the one Policy Reviewed on: 30th September 2021

Good customer service

Real people on the end of a phone line which is answered quickly Reviewed on: 30th September 2021

honour their promises

slight misunderstanding resulted in disadvantage to me, they rectified it promptly to my satisfaction. Reviewed on: 30th September 2021

Actually talk to a person

Brilliant service someone always there to help you, no auto answers and push a number to refer you. Reviewed on: 30th September 2021

Great Service

Prompt efficient service and good value for money Reviewed on: 30th September 2021

First class service

I went to Saga home insurance after my previous provider increased my premium. When I got my renewal for my separate gas boiler service from British Gas, it worked out that I was getting my whole home insurance and maintenance package from Saga cheaper than the British Gas contract. In total, I am saving over 60%. Reviewed on: 30th September 2021

always helpfull when I telephone for help

in the past all my enquiries were dealt with Reviewed on: 30th September 2021

Excellent cover

Proper straightforward service,no gimmicks,just the way it should be. Reviewed on: 30th September 2021

Saga4Me

Staff at Saga are well informed, friendly and helpful to respond to my queries. I always recommend them. Thank you. Reviewed on: 30th September 2021

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