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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2700 reviews)

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4.68

Based on 2,700 reviews, last reviewed 29th Sep 2025

5500% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Customer service highly rated.. We have been with Saga for quite a few years now, both for home and car insurance, and we highly rate the customer service. The representatives are fr... Read more Reviewed on: 29th September 2025

Latest lowest rating:

1

7 years loyalty results in 97% premium increase Annual renewal premium suddenly jumped up by 97% despite no changes in my circumstances or risk. Reviewed on: 22nd August 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2700)

Good value for money and easy to get in touch with Saga

It is easy to get in touch with Saga and they respond very quickly to any problem that you may have. Reviewed on: 30th September 2021

Clear and helpful

Online experience was unusually good. What was being offered and the various options were very clear and good value compared to my previous insurers. Post sales support and communication also frequent and clear. Reviewed on: 30th September 2021

Highly satisfied.

When I needed to update information about my property a quick, simple phone call sorted it all out. I appreciated the speed in which my call was answered and I was not put into a queuing system. Reviewed on: 30th September 2021

No problems

Have never had any problems. They insured us at a reasonable cost when some other companies would not. Reviewed on: 30th September 2021

Simple Communication

I took out Saga home insurance 2 years ago, they sent me paperwork at my request rather than email. I prefer to read offline. When they offered 3 years at the same price I snapped it up. I am also benefitting from their extras, namely prize wins and something I really enjoy the Author Interviews they are putting on, so far I have managed to see three of them. Being part of a writers group my colleagues are envious of this. Thank you Saga! Reviewed on: 30th September 2021

Easy Insurance

Everything needed, and can be tailored to myself. Reviewed on: 30th September 2021

Worries and stress disappear with Saga

Excellent and attentive staff, The company were easily accessed by telephone.Most helpful with my claim explaining that I could claim for more than I originally thought..The company gives me peace of mind and trust.Thank you Reviewed on: 30th September 2021

Recommend

Excellent range of services with excellent customer service Reviewed on: 30th September 2021

no phone menus !!

The best thing with SAGA is that when you phone you get to speak to a person directly and do not have to go through endless menu selections first.Prices are competitive and the staff are always helpful and friendly . We have our house / contents insurance with them and both cars and health insurance and whilst I do check prices each renewal date , I end up staying with SAGA as no other company matches or beats them on price or customer service. Reviewed on: 30th September 2021

Excellent Customer Service

Saga advisers are always only a phone call away and willing to help and give assistance in any way they can Reviewed on: 30th September 2021

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