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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Tragedies made surmountable

Its a while ago now but we had our home rendered inhabitable for 8 months due to flooding, more recently we had our Motorhome burn out causing damage to our house and our neighbours too. On both occasions SAGA made the whole process of getting us back to normal almost a pleasure and we will be forever grateful. Thank you SAGA. Reviewed on: 30th September 2021

Good service

Friendly service and a competitive price. Reviewed on: 30th September 2021

Excellent communication Reasonable price

Our experience began by the assistance of the inside staff to get to a quote .Although the price was not the cheapest we decided that piece of mind was worth the extra . Reviewed on: 30th September 2021

Excellent and caring insurers.

I had a claim for fire damage and Saga were very good to me. The work is still being done but I am very happy with Saga and would highly recommend them. Reviewed on: 30th September 2021

Good srvice

Phone operators are well spoken and clear in explanation of product being sold. Reviewed on: 30th September 2021

Competitive and Friendly Service

So far, always a competitive renewal quote. Reviewed on: 30th September 2021

Excellent service by Customer Advisors

Customer Advisors are always polite & helpful when I have called. A few years ago when my hall ceiling collapsed and I made a claim; Saga organised the repair promptly. They sent a plumber to fix the pipework in the bathroom, then builders to repair the ceiling and plaster the hall ceiling. I was really pleased with the standard of the Tradesman's work, Saga used to do the repair. Excellent Customer Service by Saga, hence why I have been with the company for so long. Reviewed on: 30th September 2021

Excellent and friendly service

approachable and friendly and easy to understand Reviewed on: 30th September 2021

Home Insurance

Saga are the only company to have Home Insurance and Emergency Cover all in the one Policy Reviewed on: 30th September 2021

Good customer service

Real people on the end of a phone line which is answered quickly Reviewed on: 30th September 2021

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