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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

honour their promises

slight misunderstanding resulted in disadvantage to me, they rectified it promptly to my satisfaction. Reviewed on: 30th September 2021

Actually talk to a person

Brilliant service someone always there to help you, no auto answers and push a number to refer you. Reviewed on: 30th September 2021

Great Service

Prompt efficient service and good value for money Reviewed on: 30th September 2021

First class service

I went to Saga home insurance after my previous provider increased my premium. When I got my renewal for my separate gas boiler service from British Gas, it worked out that I was getting my whole home insurance and maintenance package from Saga cheaper than the British Gas contract. In total, I am saving over 60%. Reviewed on: 30th September 2021

always helpfull when I telephone for help

in the past all my enquiries were dealt with Reviewed on: 30th September 2021

Excellent cover

Proper straightforward service,no gimmicks,just the way it should be. Reviewed on: 30th September 2021

Saga4Me

Staff at Saga are well informed, friendly and helpful to respond to my queries. I always recommend them. Thank you. Reviewed on: 30th September 2021

Excellent!!

I have found this company excellent to deal with. They are true to their word when they say you insurance will stay the same for a period of time. I am now on the 3rd year of a fixed price. Reviewed on: 30th September 2021

Good value for money and easy to get in touch with Saga

It is easy to get in touch with Saga and they respond very quickly to any problem that you may have. Reviewed on: 30th September 2021

Clear and helpful

Online experience was unusually good. What was being offered and the various options were very clear and good value compared to my previous insurers. Post sales support and communication also frequent and clear. Reviewed on: 30th September 2021

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