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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Highly satisfied.

When I needed to update information about my property a quick, simple phone call sorted it all out. I appreciated the speed in which my call was answered and I was not put into a queuing system. Reviewed on: 30th September 2021

No problems

Have never had any problems. They insured us at a reasonable cost when some other companies would not. Reviewed on: 30th September 2021

Simple Communication

I took out Saga home insurance 2 years ago, they sent me paperwork at my request rather than email. I prefer to read offline. When they offered 3 years at the same price I snapped it up. I am also benefitting from their extras, namely prize wins and something I really enjoy the Author Interviews they are putting on, so far I have managed to see three of them. Being part of a writers group my colleagues are envious of this. Thank you Saga! Reviewed on: 30th September 2021

Easy Insurance

Everything needed, and can be tailored to myself. Reviewed on: 30th September 2021

Worries and stress disappear with Saga

Excellent and attentive staff, The company were easily accessed by telephone.Most helpful with my claim explaining that I could claim for more than I originally thought..The company gives me peace of mind and trust.Thank you Reviewed on: 30th September 2021

Recommend

Excellent range of services with excellent customer service Reviewed on: 30th September 2021

no phone menus !!

The best thing with SAGA is that when you phone you get to speak to a person directly and do not have to go through endless menu selections first.Prices are competitive and the staff are always helpful and friendly . We have our house / contents insurance with them and both cars and health insurance and whilst I do check prices each renewal date , I end up staying with SAGA as no other company matches or beats them on price or customer service. Reviewed on: 30th September 2021

Excellent Customer Service

Saga advisers are always only a phone call away and willing to help and give assistance in any way they can Reviewed on: 30th September 2021

Easy to arrange

I haven’t needed to make a claim, but arranging the cover was easy and efficient! The pricing is acceptable! Reviewed on: 30th September 2021

A very satisfying experience

Customer Service excellent - clear explanation of policy and needs. Documentation vèry clearly set out and comprehensive. Good value product that meets all my needs Reviewed on: 30th September 2021

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