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Saga: Home Insurance reviews

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4.63
Based on 2,634 reviews, last reviewed 5th Mar 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
2%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024
Shirley B's avatar
Shirley B

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025
Elizabeth C's avatar
Elizabeth C
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About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine th...

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

Woefully poor emergency claims experience

1
We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you th... Reviewed on: 5th March 2025
Elizabeth C's avatar
Elizabeth C

Home Emergency Cover waste of time

1
When my father reached out after my mother passed away regarding a ‘home emergency’ he was told erm erm erm this isn’t covered! Then when asked if I could speak to a supervisor, the telephone went dead after 29minutes, very convenient! Let me suggest to Saga ‘customer service advisers’ should be able to in the very least provide customer service. Training in empathy and how to articulate themselves should be on the agenda also. Absolutely disgraceful, I expected so much more. ... Reviewed on: 4th October 2023
L W's avatar
L W

Rip off

1
Been with Saga for years, latest renewal comes in at £98.43 from £40 something. Even on Confused comparison site they quote me £44. Emailed them but no response so gone to Admiral for £45.48 Reviewed on: 25th September 2023
scopley1@sky.com's avatar
scopley1@sky.com

They never answer the telephone

1
We had a problem in the house Liking water from one radiator or a pipe in our room. My husband was calling then The telephone call was interrupted. Call again , they never answer the telephone He was waiting long time . We have the carpet wet and my husband ulledcthe carpet to see it. We had a disaster our sleeping room waiting today to call again. It is very frustrating . I don't recommend Saga to anybody. Reviewed on: 14th September 2023
Pilar Gaspar Gallardo's avatar
Pilar Gaspar Gallardo

Ramped up price then offered to see if they could do it cheaper when I challenged them

1
Got a renewal notice for home insurance. Not made any claim at all but price had gone up by over 65% I rang to challenge and the call handler offered to run through another quote to see if it would be cheaper. I said thanks but no as didn't appreciate the attempt to ramp thee price on an auto renewal then offer a new quote when challenged. Seem to have forgotten that trust in insurance contracts works both ways Reviewed on: 13th September 2023
Paul Reynolds's avatar
Paul Reynolds

Stress less

5
We are fed up shopping around evert year for insurance so we took out the three year fixed price available with Saga for home and car insurance. Since prices just seem to rise every year it seemed sensible and we are glad we did especially with recent price hikes. Reviewed on: 30th August 2023
Ruth's avatar
Ruth

Rip off

1
£500 more expensive than others avoid Reviewed on: 27th August 2023
stephen crawford's avatar
stephen crawford

Good price trustworthy always ready to help

5
Been with saga home insurance a few years now always find me a good price year on year clear understandable paperwork friendly staff Reviewed on: 24th August 2023
S.smith's avatar
S.smith

worry free

5
Very easy to follow application form. A very reasonable price, and renewal. The staff have been very supportive and helpful when I've needed to talk with them. Reviewed on: 24th August 2023
Alan's avatar
Alan

Easy to apply

5
I found them cheap and easy to applfor contents insurance Reviewed on: 23rd August 2023
Judy's avatar
Judy

Trusted company, reliable, safe

3
Never had to claim for home insurance or contents as yet but price ok and I trusts the company. Reviewed on: 23rd August 2023
Colin's avatar
Colin

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