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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added. In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim. Needless to say a subject access request has gone in for access to that telephone call. Reviewed on: 6th January 2022

Always competitive.

Always competitive. Good customer service. Reviewed on: 27th August 2025

I’ve always been able to negotiate the renewal cost...

I’ve always been able to negotiate the renewal cost for my insurance. It feels a very professional business.. Reviewed on: 26th August 2025

Helpful staff when you phone, and knowledgeable abou...

Helpful staff when you phone, and knowledgeable about their products Reviewed on: 25th August 2025

Efficient and simple service.

Efficient and simple service. Great customer service too Reviewed on: 25th August 2025

I believe you get what you pay for!

I believe you get what you pay for!Saga are not the cheapest but I feel comfortable with them. Reviewed on: 24th August 2025

Saga home insurance

They put the price up last year but reversed the price when I phoned them. We get the same price for 3 years. Reviewed on: 23rd August 2025

7 years loyalty results in 97% premium increase

Annual renewal premium suddenly jumped up by 97% despite no changes in my circumstances or risk. Reviewed on: 22nd August 2025

So easy to do with no annoying adverts in between.

So easy to do with no annoying adverts in between. Simple to understand what the choices are. Simple directions when filling out the required information. Reviewed on: 20th August 2025

First time I got insurance with saga it was so easy...

First time I got insurance with saga it was so easy and now it's even easier thank you Reviewed on: 18th August 2025

The right Home Insurance for me.

Saga had the right Home Insurance for me, one with no 'add on's' I didn't need or want. Reviewed on: 18th August 2025

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