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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

the best insurance provider I have ever used.

Only had to telephone once for some assistance with the insurance account payment and the problem was resolved in 15 minutes. Reviewed on: 29th September 2021

Great cover

Although I have never had to claim, the Saga team answered queries about my insurance knowledgeably, and I have renewed several times because the cover is good and the premiums remain at a stable rate. Reviewed on: 29th September 2021

Very happy

Very curtious and helpful nothing to much trouble. Reviewed on: 29th September 2021

very efficient

they are precise in their approach and make sure you understand Reviewed on: 29th September 2021

Good

I recently had to phone Saga and was pleased with the help I received and the representative was very helpful. Reviewed on: 29th September 2021

Good experience

Very good customer experience, really good price for insurance, and set for 3 years. Reviewed on: 29th September 2021

Contents insurance

I phone Saga and talk about the house insurance. They give me a good price and I can then pay over the phone. Reviewed on: 29th September 2021

Easy to get

We haven't had to claim. But they give me confidence when I have rung. Reviewed on: 29th September 2021

Home insurance

Excellent cover from saga and ease of sorting out a claim when needed. Also, 3 year fixed price was really good. Reviewed on: 29th September 2021

Excellent contents deal.

Unbelievably good deal on 3 year contents insurance. Also have had pet insurance for 20 years. Very good service. Ca n always speak to someone if need to without waiting. Reviewed on: 29th September 2021

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