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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Very efficient

Staff aways courties and friendly. Reviewed on: 29th September 2021

Excellent staff

When arranging the insurance the tele consultant was excellent, she explained everything, what was covered and importantly what was not. And she avoided using confusing jargon Reviewed on: 29th September 2021

Never a problem

With Saga, there's never a problem when there comes a need to make a claim.. Thoroughly recommend. Reviewed on: 29th September 2021

Excellent service

I like Saga because I always get to speak to someone without going through a load of messages/numbers Reviewed on: 29th September 2021

Excellent insurance service

Extremely good customer service, never waiting to get through, very informative and great value. Reviewed on: 29th September 2021

Home insurance

Lost a piece of jewelry. Claim dealt with speedily and efficiently to complete satisfaction Reviewed on: 29th September 2021

Comprehensive cover and good service

Good levels of cover provided under a three-year fixed renewal premium which includes some household emergency cover. When I had to call on the latter, the problem was sorted quickly and efficiently. Reviewed on: 29th September 2021

Easy booking at a decent price

Straightforward,no hassle,very competitive price Reviewed on: 29th September 2021

Great Company Policies at a very Affordable Price!

Having shopped around every year for House Insurance I find there is nothing that comes near the quotes from this Company with the products it includes for a very very resonable Price! Plus the Fact that they will hold it for three years on the trop! What more could a customer ask. I will stay with them since they do stick to their word! Thank you Saga. Reviewed on: 29th September 2021

easy to set up

simple to set up same cover for 3 years at same price Reviewed on: 29th September 2021

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