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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Home Insurance,perfect company.

Been married for 57yrs and can't ever remember making a claim but this year had to and must be the best company to have done it with! Excellent response and nothing was a problem. Reviewed on: 29th September 2021

Saga insurance

Fuss free and easy to use fair prices Reviewed on: 29th September 2021

Friendly, knowledgeable easy to use

I had to claim on my household insurance just recently, they just took over and sorted it all out for me. Great company. Reviewed on: 29th September 2021

Fast service

Quick and fast quote with clear choices. Reviewed on: 29th September 2021

Excellent service at a great price

Very friendly and helpfully service easy to understand documents and a great price that was held at same price for 3 years win win Reviewed on: 29th September 2021

Good value and excellent product

Very cost effective and efficient product, very impressed. Reviewed on: 29th September 2021

Outstanding insurance provider

Have been with saga for the last few years And feel very safe and contented no worries at all constantly in touch promoting their cruise offers. Reviewed on: 29th September 2021

Simply the best

They are simply the best, cover, helpful staff, easy to deal with, OK not the cheapest, not the dearest either! you pay for what you get in the best deals and cover. Reviewed on: 29th September 2021

Love

I love the ease of renewal. The lady who dealt with my query was very polite and resolved my query Reviewed on: 29th September 2021

Helpful

Great company who answer your calls in a timely manner, well spoken English unlike other companies, what I mean by this is that they understand me and I don't get moved around different departments. Reviewed on: 29th September 2021

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